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ServiceNow Technical Lead

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Plat4mation Full time

Position:
ServiceNow Technical Consulting Specialist

Location:
Saudi Arabia

Are you passionate about transforming business operations with ServiceNow?

Join
Plat4mation Saudi Arabia
as a
ServiceNow Technical Consulting Specialist
and help top-tier clients unlock the full potential of the ServiceNow platform.

About the Role :

ServiceNow Technical Lead (ITOM & GRC)

As a
ServiceNow Technical Lead
, you'll work closely with clients to understand complex business challenges and design impactful, scalable solutions across the
ITOM
and
GRC
modules of the ServiceNow platform. You will lead end-to-end implementations, act as a strategic advisor, and guide clients in aligning their ServiceNow initiatives with industry best practices and organizational goals. This is a hands-on leadership role requiring both technical expertise and consultative finesse.

Key Responsibilities

  • Lead the
    end-to-end implementation
    of ServiceNow
    ITOM (Discovery, Event Management, Service Mapping)
    and
    GRC (Risk, Policy & Compliance, Audit Management)
    modules.
  • Facilitate
    client workshops
    to gather and analyze requirements, define solutions, and align technical delivery with business objectives.
  • Design, configure, and customize ServiceNow solutions to support IT operations, compliance, and risk management.
  • Collaborate with client stakeholders, including
    C-level executives
    , to define roadmaps, drive adoption, and ensure business value.
  • Guide and mentor junior consultants and developers, ensuring best practices are applied throughout delivery.
  • Deliver
    training, documentation
    , and
    post-implementation support
    to ensure long-term success and platform maturity.
  • Identify opportunities for continuous improvement and innovation in client environments.

What We're Looking For

  • 5+ years of hands-on ServiceNow experience, with strong delivery experience in
    ITOM
    and/or
    GRC
    .
  • Deep understanding of
    ITIL, IT operations, governance, risk, and compliance frameworks
    .
  • Proven track record of delivering complex ServiceNow projects with a focus on business value and platform optimization.
  • Strong workshop facilitation, stakeholder management, and solution architecture skills.
  • Excellent communication and leadership capabilities.
  • Experience working in agile environments and collaborating with cross-functional teams.
  • Required Certifications
    : ServiceNow CSA, and CIS–ITOM and/or CIS–GRC.
  • Bachelor's degree in Computer Science, Information Systems, or a related field.

What You'll Get

  • Competitive salary with performance-based bonuses.
  • 22 days of paid leave.
  • State-of-the-art laptop and tech setup.
  • Flexible working arrangements and a dynamic work culture.
  • Global exposure with rapid growth opportunities.
  • Team events, hackathons, and ongoing learning initiatives.

About Plat4mation

Plat4mation is a global Elite ServiceNow Partner, specializing in digital transformation through the full ServiceNow suite. With over 500 experts across 10 offices worldwide, our mission is to make work flow smarter, faster, and better for our clients.

Ready to make an impact with ServiceNow? Apply now and become part of our growing team