Inside Sales and Self Onboarding Specialist

3 hours ago

Jeddah, Makkah Province, Saudi Arabia Barakah Full time

Role Overview

The Inside Sales & Self-Onboarding Specialist is responsible for converting leads into live, active vendors using self-onboarding portal. This role sits at the heart of the Business Development funnel, owning the journey from first contact to vendor go-live — fully through inside sales channels (calls, WhatsApp, email).

Key Responsibilities

Inside Sales & Lead Conversion

  • Contact inbound and outbound vendor leads and pitch 's value proposition.
  • Qualify leads and identify decision-makers.
  • Handle objections, negotiate basic commercial terms, and close vendor sign-ups.
  • Maintain a strong follow-up cadence to convert interested leads.

Self-Onboarding & Vendor Activation

  • Drive vendors to complete registration via the self-onboarding portal.
  • Guide vendors remotely through:
  • Account setup
  • Document submission
  • Product/menu uploads
  • Pricing, quantities, and availability configuration
  • Ensure vendors go live quickly and are ready to transact.

Pipeline & Performance Management

  • Own a portfolio of leads and vendors from first contact to activation.
  • Update CRM and onboarding trackers with accurate status and notes.
  • Report daily and weekly performance against sales and activation targets.

Collaboration with Business Development

  • Work closely with field BD and partnerships teams to activate signed vendors.
  • Share feedback on lead quality, onboarding blockers, and market insights.
  • Support campaigns and promotions aimed at accelerating vendor acquisition.

Quality & Compliance

  • Ensure vendor profiles meet standards and KSA requirements.
  • Flag incomplete, incorrect, or non-compliant submissions for resolution.

Qualifications & Experience

  • Bachelor's degree in Business, Sales, Marketing, or a related field.
  • 1–3 years of experience

in inside sales, telesales, onboarding, or business development.
- Experience in marketplaces, food delivery, SaaS, or e-commerce is highly preferred.
- Knowledge of the KSA vendor landscape is a strong advantage.

Skills & Competencies

  • Strong inside sales and closing skills.
  • Excellent verbal and written communication (
    Arabic required; English is a plus

).
- Persistent, target-oriented, and comfortable with high-volume follow-ups.
- Tech-savvy and confident using CRM systems and onboarding portals.
- Organized, disciplined, and results-driven.
- Ability to work independently in a fast-paced environment.

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