Customer Service Specialist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia MIS Connect Full time 40,000 - 60,000 per year

About MIS Connect

We are a leading Saudi digital transformation company enabling organizations to connect people, processes, and technology seamlessly. Through innovative IT solutions and enterprise systems, MIS Connect empowers businesses to enhance efficiency, collaboration, and security — driving smarter operations and sustainable growth across sectors.

About the Role

As a
Customer Service Specialist at MIS Connect
, you will be the first point of contact for our clients, ensuring every interaction reflects our commitment to excellence, efficiency, and customer satisfaction. You will play a vital role in supporting our digital transformation services by addressing inquiries, resolving technical and service-related issues, and guiding clients through our solutions to ensure a seamless and positive experience.

What You'll Do

  • Handle client inquiries through phone, email, and chat in a professional and timely manner.
  • Provide accurate information about MIS Connect's digital solutions, services, and support policies.
  • Resolve client concerns efficiently and escalate technical or service-related issues when necessary.
  • Document interactions, issues, and client feedback to support continuous improvement in our processes and service quality.
  • Collaborate closely with internal teams — including technical support, project management, and operations — to ensure a seamless and exceptional client experience.

What We're Looking For

  • 2+ years of experience in customer service or client support, preferably within open banking companies.
  • Proven ability to deliver excellent service and support in a fast-paced, technology-driven environment.
  • Strong communication, problem-solving, and analytical skills.
  • Ability to manage multiple tasks, stay organized, and perform well under pressure.
  • A proactive team player with a positive attitude and a commitment to continuous improvement.

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