Customer Service Representative

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia GlobCare | جلوب كير Full time

About the company:

We strive to provide all types of medical services through specialists and consultants in all medical fields, both in the patient's home and via video calls. We have a comprehensive team of nursing, physical therapy, and nutrition specialists to deliver home healthcare services comparable to those offered by hospitals, in a competitive manner that saves time and effort, reduces the risk of infection, and maintains the highest quality standards.

Job Summary:

Contacting customers by phone to provide assistance and answer questions, and of course, however, delivering a distinctive experience and a positive image of the company.

Responsibilities:

  • Receive incoming calls from customers and answer their inquiries accurately and professionally.
  • Resolve problems and complaints effectively and with a positive attitude.
  • Document calls and transactions in the approved system.
  • Follow up on customer requests and ensure their satisfaction with the solutions provided.
  • Adhere to service quality standards and company policies.

Required Qualifications:

  • University degree, preferably fluent in English.
  • Excellent communication skills and a strong ability to persuade and interact with diverse personalities.
  • Proficiency in computer skills and customer service software.
  • Tactfulness, patience, and work ethic.


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