Client Onboarding Middle Office

7 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia JPMorgan Chase Full time

At JP Morgan, we are committed to maintaining the highest standards of compliance and client service. As a Client Service Associate in our Corporate Investment Bank's Know Your Customer (KYC) team, you will play a pivotal role in safeguarding our bank's reputation and financial assets. This is your opportunity to contribute to a world-class onboarding experience and be part of a team that values excellence, diversity, and inclusivity.


As a Client Onboarding Associate in our Corporate Investment Bank's Know Your Customer (KYC) team, you will be the single point of contact and subject matter expert for onboarding new customers and managing KYC records renewals. Aligned with a designated Front Office team, you will facilitate KYC execution across all teams, ensuring an exceptional client onboarding experience. Your role requires building strong relationships with internal and external customers, managing expectations, and providing timely updates on onboarding progress.

Job Responsibilities:

  • Manage the KYC book of work for your designated Front Office sub-Line of Business, prioritizing active requests and providing status updates.
  • Build and develop strong partnerships, identifying challenges and eliminating roadblocks with all internal partners.
  • Work with Front Office teams to obtain necessary supporting evidence for KYC due diligence.
  • Ensure all client information is accurate, complete, and compliant with regulatory requirements.
  • Coordinate case prioritization, capacity planning, and assignment with back office teams.
  • Stay updated on process changes, regulatory changes, and communicate impacts to business partners.
  • Manage personal workload and priorities, escalating key risks/issues to management as needed.
  • Identify and execute process improvements, providing guidance on key process and technology initiatives.
  • Serve as a role model to peers, driving training and sharing of best practices.

Required Qualifications, Capabilities, and Skills:

  • Minimum 2 years of experience in KYC / AML in international banking.
  • Strong written and oral communication skills with experience in conflict resolution.
  • Resilient interpersonal skills, with the ability to influence and negotiate effectively with business partners and senior managers.
  • Client-focused with a strong controls mindset.
  • Hands-on approach with attention to detail and strong organizational skills.
  • Arabic language.
  • Full proficiency in English.
  • Proactive and flexible approach to workload and team targets.
  • Effective time management and organizational skills for maximum productivity.

Preferred Qualifications, Capabilities, and Skills:

  • Sound understanding of the Financial Industry.

  • Knowledge of multiple client types and legal structures.

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