Rapid Support Team

6 hours ago

Riyadh, Ar Riyāḑ, Saudi Arabia Fircroft Full time


Rapid Support Team Specialist

Main Objective:

We are seeking a proactive and dynamic Rapid Support Team Specialist to join our IT Monitoring Center. The ideal candidate will play a crucial role in ensuring timely incident response, rapid issue resolution, and proactive support to maintain the performance and stability of our IT infrastructure.

Key Responsibilities:

  • Incident Triage and Escalation:

    • Quickly assess incoming alerts and incidents, determining severity and impact on IT services.
    • Escalate critical incidents to the appropriate teams for immediate attention and resolution.

  • Timely Incident Response:

    • Provide rapid response to incidents identified through monitoring tools, working to minimize downtime and service disruptions.
    • Collaborate with other IT teams and stakeholders to effectively coordinate incident response efforts.

  • Troubleshooting and Root Cause Analysis:

    • Conduct thorough troubleshooting to identify root causes and underlying issues affecting IT services.
    • Perform root cause analysis to prevent recurrence of incidents and enhance overall system reliability.

  • Incident Resolution:

    • Resolve incidents within agreed-upon service level agreements (SLAs) to restore normal operations quickly.
    • Implement temporary workarounds when necessary to maintain service continuity while permanent solutions are developed.

  • Communication and Coordination:

    • Maintain effective communication with stakeholders, including IT teams, management, and end-users, providing updates on incident status and resolution progress.
    • Coordinate with other support teams, vendors, and external partners as needed to expedite incident resolution.

  • Knowledge Management:

    • Document incident details, troubleshooting steps, resolutions, and lessons learned to build a knowledge base for future reference.
    • Share knowledge and best practices within the team and across the organization to improve incident response efficiency.

  • Continuous Improvement:

    • Participate in post-incident reviews and analysis to identify areas for improvement in incident response processes, tools, and workflows.
    • Implement process improvements and recommendations to enhance the effectiveness and efficiency of the Rapid Support Team.
Qualifications:

  • Experience:

    • Previous experience in IT support, incident management, or related fields preferred.

  • Technical Skills:

    • Familiarity with monitoring tools and incident management systems.
    • Strong troubleshooting skills and the ability to analyze technical issues effectively.

  • Communication Skills:

    • Excellent verbal and written communication skills to facilitate clear interactions with stakeholders.

  • Problem-Solving Skills:

    • Ability to work under pressure, prioritize tasks effectively, and manage multiple incidents simultaneously.

  • Manager, Performance Support

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Team Saudi Full time

    Job PurposeResponsible for managing and enhancing procurement performance monitoring, reporting, and improvement initiatives across the organization. The Manager, Performance Support, ensures that all procurement activities are tracked, analyzed, and reported effectively to drive transparency, compliance, and strategic decision-making. This role focuses on...

  • Manager, Business Support

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Team Saudi Full time 40,000 - 80,000 per year

    Job PurposeResponsible for providing comprehensive operational and administrative support to the Director General, SOTC, ensuring seamless coordination across all SOTC departments (Athlete Performance Services, Cluster of Sports, and HP Planning & Administration). The role manages business operations, resource tracking, reporting, and governance processes to...

  • Assistant Manager, Application Support

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Team Saudi Full time 30,000 - 60,000 per year

    Job PurposeProvide effective and timely application support across the organization, ensuring smooth operation, incident resolution, and user satisfaction. Assist in managing application issues, coordinating with technical teams, and supporting system enhancements to optimize business processes and technology utilization.Job Specific...

  • Senior IT Technical Support Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Trading and Development Partnership Full time $1,120,000 - $1,600,000 per year

    ●Lead the IT Support team across HQ, branches, and 50+ project sites, overseeing daily operations, escalations, SLAs, and service delivery improvements.● Provide Tier-3 technical support for critical hardware, software, network, VPN, and security issues, ensuring rapid restoration of services and minimal business downtime.● Administer full user...

  • Partner Support Team Leader

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tabby | تابي Full time

    Application Deadline:16 December 2025Department:Partner Support OpsEmployment Type:Full TimeLocation:KSAReporting To:Sergei PiatkovDescriptionTabby is seeking aPartner Support Team Leaderwho is observant, analytical, goal-oriented, and people-focused. You will play a key role in ensuring that our partners receive world-class support by managing performance,...

  • Senior Manager, Wellbeing

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Team Saudi Full time

    Job PurposeTo lead the strategic development and implementation of a national Athlete Lifestyle & Wellbeing framework across Team Saudi's Olympic and emerging sports programs. This role will oversee a team of practitioners and collaborate with coaches, support staff, and external partners to ensure athletes receive holistic support that enhances their...

  • Specialist, Boards

    6 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Team Saudi Full time

    Job PurposesSupport the day-to-day operations of SOPC's Boards and Committees by coordinating meetings, maintaining accurate documentation, and facilitating effective communication with stakeholders. The role ensures timely execution of assigned tasks, adherence to governance protocols, and seamless logistical support. The Specialist, Special Projects...

  • Manager, Facility Management

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Team Saudi Full time

    Job PurposeSupport the effective day-to-day management of facility operations across SOPC's training centers and sport venues in Riyadh, Jeddah, and Dammam. The role ensures that facilities remain safe, functional, and ready to support athletes, coaches, and stakeholders. It focuses on coordinating maintenance activities, supervising service providers, and...

  • Lead Administrator, Medical

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Team Saudi Full time

    Job PurposeResponsible for the effective delivery of athlete healthcare by managing all administrative and operational requirements of the Medical Services function within the Athlete Performance Services Department. The role ensures that systems, processes, and clinical operations run efficiently across all Performance Health sites, while aligning with...

  • Specialist, Cash Management

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Team Saudi Full time 40,000 - 120,000 per year

    Job PurposeThe Specialist, Cash Management, is responsible for ensuring effective management of the organization's daily liquidity and bank account activities. The role supports cash flow forecasting, reconciliation, and reporting, while ensuring compliance with policies, regulatory requirements, and audit standards. The Specialist contributes to optimizing...