Information Technology Technician

3 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Alqotr Full time

About the Job:

IT Support Technician with 2–4 years of experience providing technical support for Windows systems, Microsoft 365, networking, and engineering software (Revit, AutoCAD, Trimble). Skilled in troubleshooting PCs, printers, LAN/Wi-Fi, and device connectivity. Experienced in maintaining CCTV, PBX/telephone systems, and IT asset records. Strong problem-solving abilities with a focus on reliable system performance and user support.

Main Responsibilities:


• Provide technical support to employees for computers, printers, and network issues.


• Install and configure Windows operating systems and Microsoft Office applications.


• Troubleshoot internet connectivity, LAN/Wi-Fi, and device communication problems.


• Support users with Microsoft 365 accounts (Outlook, OneDrive, Teams).


• Perform regular maintenance and updates for PCs and antivirus software.


• Keep records of IT assets, software licenses, and user access.


• Network Installation and Maintenance: Performing installation, connection, and testing of networks to ensure stable connectivity and optimal performance.


• CCTV Systems Maintenance and Configuration: Performing maintenance, troubleshooting, and software configuration to ensure proper operation and reliability of surveillance systems.


• PBX and Telephone Systems Maintenance and Configuration: Performing maintenance, programming, and troubleshooting to ensure efficient operation and reliable communication services.


• Install and troubleshoot engineering and design software such as Autodesk Revit, AutoCAD, Trimble, and similar applications used by technical teams.


• Escalate complex issues to the senior IT engineer when required.

Qualifications & Skills:


• Diploma or Bachelor's degree in Information Technology or related field.


• 2–4 years of experience in IT support or helpdesk role.


• Good knowledge of Windows 11, Microsoft Office, and basic networking (TCP/IP, DNS, DHCP).


• Ability to install, configure, and troubleshoot engineering software (Revit, AutoCAD, Trimble, etc.).


• Strong communication and problem-solving skills.


• Ability to work under supervision and handle multiple support requests.


• Good knowledge of CCTV systems.


• Good knowledge of telephone systems.


• Good knowledge of networking.

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