customer experience group

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer onboarding and relationship management- Contract and dispute management- and stream includes those who primarily...

About Calo (more here)Calo is an app providing personalized meal plans for busy people through nutritional algorithms built with love by chefs nutritionists and software engineers.Launched in Bahrain in 2019 we have since expanded to 7 countries delivered millions of meals to our customers and are now expanding our mission of making healthy easy to retail...

Support the CX Program Manager in planning monitoring and controlling project portfolios. Prepare dashboards KPI trackers and performance summaries for CX initiatives. Maintain risk issue and change registers; ensure compliance with governance standards. Facilitate stakeholder meetings prepare minutes and monitor follow-ups. Analyze CX metrics (CSAT...

Madar is a leading Saudi digital logistics platform, owned by Elm transforming transportation management across industries. It connects shippers, carriers, and logistics partners through a unified ecosystem that delivers visibility, efficiency, and automation. Madar enables seamless shipment execution, financial integration, and real-time tracking —...

Opus in Riyadh is seeking a customer service professional to manage inquiries via email or direct conversations. You will provide accurate information on products, services, prices, and policies, and handle complaints with prompt solutions.You will record orders and update customer data, follow up on open cases until resolved, and coordinate with departments...

Maseera is seeking a Customer Experience professional in Dammam to ensure a high-quality journey across touchpoints. You will understand customer needs, resolve inquiries, and support internal teams to maintain consistency.You will handle inquiries via phone, email, chat, and social media, ensure timely resolutions, maintain records of interactions, and...

The Customer Experience Manager leads the design and improvement of the customer journey across every touchpoint, from first contact and purchase through service, support and beyond. The goal is to raise customer satisfaction, retention and loyalty, and turn every interaction into a consistent, high-quality experience that strengthens the brand and drives...

Müller’s Solutions is looking for an experienced Customer Experience Specialist to analyze customer journeys, identify experience gaps, and drive improvements across digital and operational touchpoints Bachelor’s degree in Computer Science, Engineering, or a related field. 4+ years of professional experience in Customer Experience (CX). Strong...

Job Objective Represent Sahm Capital at the field booth, acting as the first point of contact for walk-in prospects and delivering an outstanding customer experience by guiding users through Sahm’s platform and services. Duties and Responsibilities Act as the face of Sahm at the Mall booth, engaging walk-in prospects professionally. Introduce Sahm’s...

Müller's Solutions is looking for an experienced Customer Experience Specialist to analyze customer journeys, identify experience gaps, and drive improvements across digital and operational touchpointsRequirementsBachelor's degree in Computer Science, Engineering, or a related field.4+ years of professional experience in Customer Experience (CX).Strong...

Saudi French Bank in Riyadh is hiring for entry-level customer service roles. The posting notes that no prior experience is required and that fluency in English is necessary. Strong computer skills, particularly in Microsoft Office, are expected for daily tasks.The role targets candidates with a bachelor's degree in Business Administration, Banking and...

Purpose:To effectively monitor the customer experience collect feedback measure satisfaction levels track key customer experience metrics and analyze customer touchpoints throughout their lifetime with HSKey Accountability Areas:Customer ExperienceIdentify touch points during customer experience and analyze the current state of these touch points and how to...

Are you passionate about enhancing customer experiences and driving impactful projects Do you have a proven track record in managing customercentric initiatives while fostering strong client relationships We are looking for a Projects Manager to lead and expand our customer experience projects ensuring excellence in both operations and client management....

RateGainAboutRateGainRateGainTravel Technologies Limited is a global provider of AI-powered SaaS solutionsfor travel and hospitality, working with 13,000+ customers and 700+ partnersacross 160+ countries. RateGain helps travel and hospitality businessesaccelerate revenue generation through acquisition, retention, and wallet shareexpansion.Today,RateGain is...

We are looking for a proactive and customer-focused Customer Experience Supervisor to join our team. In this role, you will oversee customer experience operations, support and guide the CX team, and ensure the delivery of exceptional customer service across all touchpoints. The ideal candidate is a strong communicator, problem-solver, and team player with a...

Qanawat Systems, a Mobily authorized distributor in Saudi Arabia, seeks a Customer Service Representative to warmly welcome customers and deliver top-tier service. You will address inquiries with professionalism to ensure satisfaction and repeat business.You will accurately process transactions, support Mobily services and products, and handle complaints...

Job ObjectiveRepresent Sahm Capital at the field booth, acting as the first point of contact for walk-in prospects and delivering an outstanding customer experience by guiding users through Sahm’s platform and services.Duties and ResponsibilitiesAct as the face of Sahm at the Mall booth, engaging walk-in prospects professionally.Introduce Sahm’s...

Hamad Bin Abdullah Al-Manea Company is seeking a Customer Experience Supervisor to oversee improvements across the customer journey. You will monitor interactions, gather feedback, and coordinate with departments to resolve issues and elevate satisfaction levels.The role requires strong communication, data analysis, and ability to report on KPIs while...

Calo Inc. in Saudi Arabia is seeking a Barista to join the Calo Cafe team and support daily operations with a focus on quality and customer satisfaction.The ideal candidate will follow established coffee recipes, operate professional equipment, and deliver friendly, product-focused service while embodying Calo's culture. This role requires English...

Sahm Capital is seeking a customer-facing field booth assistant to engage walk-in prospects at a mall location. You will guide users through Sahm’s platform, assist with account setup in the Sahm app, and deliver an outstanding onboarding experience.Ideal candidates have strong communication and interpersonal skills, with prior customer service or sales...