guest experience agent

The Guest Experience Agent is responsible for providing exceptional service to guests from arrival to departure address guest inquiries and complaints and ensure a smooth and memorable stay. The role requires strong communication skills attention to detail and a passion for hospitality.Key Duties:Respond to guest requests and resolve issues...

We are seeking an enthusiastic and customer-focused Guest Experience Agent to join our team in Makkah Saudi Arabia. As a Guest Experience Agent you will be the face of our organization ensuring that every guest receives exceptional service from arrival to departure. Your role will be crucial in creating memorable experiences and fostering lasting...

We are seeking an enthusiastic and customer-focused Guest Experience Agent to join our team in Riyadh Saudi Arabia. As a key member of our hospitality team you will be responsible for ensuring exceptional guest experiences from pre-arrival to post-stay. This role requires a detail-oriented professional who can seamlessly coordinate various aspects of guest...

SLS The Red Sea is seeking a proactive Guest Service Centre Agent to be a central connection between guests and the hotel. You will communicate warmly, handle requests with care, and coordinate across departments to ensure a seamless guest experience.Ideal candidates have 1–2 years in guest services, a professional English telephone manner, and familiarity...

DescriptionPOSITION SUMMARYAnswer record and process all guest requests questions or concerns via telephone email chat and mobile communication devices. Operate telephone switchboard process guest requests for wake-up calls and connecting and directing calls to the appropriate extension. Receive record and relay messages accurately. Log all guest requests or...

ACCOR welcomes you to deliver warm and memorable hospitality at the front desk, greeting guests on arrival and handling check-in/check-out with grace. You will respond to requests, settle accounts and ensure every guest leaves satisfied.You will actively promote hotel facilities, seek opportunities to enhance guest stays through upselling, and take pride in...

Mandarin Oriental Al Faisaliah Riyadh is seeking a Front Desk Agent in the Rooms Department to deliver exceptional guest service from arrival to departure, and to manage check-in/check-out procedures while upholding Mandarin Oriental standards.You will handle guest requests, billing transactions and front desk operations, ensuring the highest levels of...

JOB OVERVIEW The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls directing them efficiently to the correct departments or guests. The role ensures clear professional communication assists guests with inquiries and supports internal communication to maintain smooth hotel operations.  DUTIES AND...

Rotana Hotels is looking for dynamic, self-motivated Front Office professionals to advance their careers. As a Front Desk Agent you will provide professional, customer-focused service to our guests, ensuring their stay is memorable.You will greet guests by name when possible, assist with in-room and hotel activities, stay informed about local services and...

SLS The Red Sea, part of Ennismore’s celebrated lifestyle portfolio, seeks a Guest Service Centre Agent to be the central guest contact for a luxury stay on the Red Sea coast. You’ll deliver warm, confident communication and coordinate service requests with multiple departments.Excellent English, hospitality mindset, and proficiency with Opera...

Mandarin Oriental Al Faisaliah Riyadh is seeking a Front Desk Agent to deliver exceptional guest service from arrival to departure. You will manage check-in/check-out, guest requests, billing, and front desk operations in line with Mandarin Oriental standards.The role emphasizes establishing guest relations, safety compliance, and collaborative support with...

Rotana Hotels in Saudi Arabia is seeking a dynamic Telephone Operator to handle every phone call with professionalism and guest focus. You will ensure timely switching of calls, greet guests by name, and relay messages to the relevant departments to deliver memorable service.Key responsibilities include receiving calls, maintaining communications with...

IHG Hotels & Resorts is seeking a Front Desk Agent in Saudi Arabia to deliver warm welcomes, handle guest bookings and payments, and ensure smooth check-in/check-out. You’ll anticipate guests’ needs, offer tailored recommendations, and be the trusted point of contact for issues and restaurant suggestions.Join a team that values inclusive service, local...

W Hotels Riyadh is seeking a Front Office/Guest Services Associate to welcome guests, confirm reservations, assign rooms, and issue key cards. You will handle payments, process check-ins and check-outs, and respond to guest inquiries with prompt, professional service.You will coordinate with Housekeeping, assist with directions, manage guest requests, and...

Sofitel is seeking a Reservations Agent to welcome guests and reflect the exceptional experience our brand is known for. You will handle room reservations, upsell services, and provide accurate information to guests throughout their stay planning process.Ideal candidates have 1–2 years in luxury hotels, fluency in English, and strong interpersonal skills...

Sofitel Riyadh Hotel & Convention Center is seeking a Reservations Agent to warmly welcome guests and reflect the premium experience the brand promises. You will handle room reservations, coordinate with Sales, and help guests with hotel facilities to ensure a seamless stay.Proficiency in English and Arabic is preferred, with the ability to upsell services...

Six Flags Qiddiya City seeks a Sales Agent to enhance guest experience by providing exceptional service across retail and food & beverage outlets. The role involves engaging with guests, showcasing products, and driving sales while working as part of a dynamic team. Candidates should possess a high school diploma, and previous sales or customer service...

DescriptionPOSITION SUMMARYOur jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what...

Four Seasons Hotel in Riyadh is seeking a Core Agent to join our team. In this role, you will be vital in delivering exceptional customer service, ensuring every guest feels valued and cared for.Ideal candidates will have prior success in rooms division management and possess strong analytical and guest service skills. The position offers a competitive net...

Duties & Responsibilities Prepare for daily arrivals by allocating rooms and checking for any special guest requests. Check-In and Check-Out:o Register and process check-ins for all arrivals ensuring a smooth experience.o Update guest information (email phone number country code) in the system after check-in.o Flag No post status for guests who have not paid...