helpdesk

Job DescriptionManage the client service requests via inbound and outbound telephone calls, e-mails, web requests and walk-ins Provide prompt resolution to customer inquiries by providing appropriate and accurate informationAccurately document and update records in required systemsFollow up in a timely manner to ensure customer satisfactionUnderstand all...

Job DescriptionManage the client service requests via inbound and outbound telephone calls, e-mails, web requests, and walk‑ins. Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems. Follow up in a timely manner to ensure customer satisfaction....

Technical help desk and site support services for Front Lines Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution Provide spare part identification support Support in proximity stock definition for new LIS Provide 24/7 Connected Services analytics and support by evaluating non-standard and...

Key ResponsibilitiesManage helpdesk operators and shift coverageEstablish call-handling escalation and work-order proceduresMonitor SLA response and resolution timesReview open overdue recurring and escalated requestsCoordinate with technical cleaning security and site teamsMaintain client communication and service-request recordsPrepare daily and monthly...

As a partner to businesses and governments, Crane Authentication offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of 1,250 people for their expertise in R&D, security design,...

Supplier Helpdesk Project Manger Experience- 4+ Years Location- Riyadh, Saudi Job Role Position Summary The Supplier Helpdesk Project Manager is responsible for establishing, managing, and continuously improving supplier support operations across supplier onboarding, registration, qualification, and supplier relationship management processes. The role will...

A proactive and experienced IT professional to serve as both the On-Site Coordinator and Area Helpdesk Coordinator. This role bridges hands-on technical support at local sites with leadership and operational oversight of the helpdesk team across a designated area or region. The ideal candidate will manage IT incidents ensure service delivery excellence and...

Job DescriptionOverviewProvide first-line operational and technical support for systems facilities and user queries to ensure uninterrupted service delivery.Your roleReceive log and manage incidents and service requests through helpdesk systems.Provide initial troubleshooting for IT ITS and facilities-related issues.Escalate complex issues to relevant...

Job DescriptionOverviewThe focus of this role is to provide prompt and efficient response to client service requests via inbound and outbound telephone calls e-mails and web requests as well as management of Helpdesk scope in Computerized Maintenance Management System.Your roleEnsure efficient day-to-day running of the Computer Aided Facilities Management...

We are hiring System Administrator and helpdesk support with the role of Oversee everyday working of IT Operation team and increase efficiency of IT Operators. Manage and participate in various tasks / projects assigned by the Head of IT. Responsible of monitoring all systems and troubleshoot if possible otherwise escalate to the concerned in a timely...

  We are looking for a Network Administrator & Helpdesk Specialist that will be responsible for ensuring that all Servers in the data center & branches of the company connected to the main network at the Data Center in the main building, and ensure that the network works efficiently This role includes the provision of technical support for all...

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Position Summary: Our client is looking for a well-organized Helpdesk and Onsite Support Engineer (L1/L2) to join their Managed Services department and provide high quality managed service support and customer service for all their clients across the companys product and services offering. Major Responsibilities: Meet or exceed the Customer Satisfaction...

Napco National is seeking an IT Support professional to provide frontline assistance across business units, ensuring SLA-based services are delivered efficiently. The role involves configuring devices, repairing peripherals, and assisting users with software setup while coordinating with network and infrastructure teams.You will support both physical and...

Premium Support Facility Management Ltd. is seeking an experienced Helpdesk Manager in Saudi Arabia to lead the helpdesk team, coordinate shift coverage, and implement escalation and work-order procedures. You will monitor SLA response and resolution times to ensure timely service delivery.The role requires a Bachelor’s degree or diploma and 5–7 years of...

Provide technical support to hospital staff ensuring prompt resolution of IT incidents and service requests The role ensures continuity of IT services across clinical and administrative areas by efficiently addressing hardware software and network-related issues contributing to uninterrupted hospital operations patient care and regulatory complianceRoles and...

Technical help desk and site support services for Front LinesProvide remote technical support for maintenance technicians in identifying the root cause and corrective solutionProvide spare part identification supportSupport in proximity stock definition for new LISProvide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent...

Saudi Petroleum Services Polytechnic seeks an experienced Technology Services Supervisor to oversee day-to-day IT support operations and ensure high-quality IT services across the organization. You will supervise helpdesk activities, manage IT assets and procurement, and support IT security standards.Responsibilities include supervising the helpdesk,...

Flip retail in Jeddah is seeking a dedicated IT Engineer to provide first-line user support, handle helpdesk tickets, and assist both on-site and remote colleagues. You will diagnose issues, apply fixes, and document steps to improve service delivery.Responsibilities include hardware setup (PCs, laptops, printers, phones), network upkeep (DHCP, DNS, VLANs,...

AIM IT Services & Manpower Consulting Co. is seeking an IT Support professional to deliver responsive helpdesk services in a Saudi Arabia-based operation. You will resolve complex tickets, maintain Windows and Linux systems, and assist users through onboarding and proactive troubleshooting.The role emphasizes strong communication and a service-oriented...