عمليات بحث ذات صلة

Synechron Saudi Arabia is seeking an experienced ServiceNow Senior Business Analyst to join our IT service management advisory team. The role involves engaging with clients to understand business needs, guiding projects, and leading teams to implement effective ServiceNow solutions across ITSM, ITOM, and related modules.The ideal candidate has 5+ years as a...

HCLTech is seeking a Critical Incident Manager to lead the IT incident management lifecycle, drive rapid restoration of IT operations, and log recurring incidents for process improvement. The role requires coordinating with the incident team and reporting to senior IT leadership to minimize business disruption.The ideal candidate holds a Bachelor's in...

Change Coordinator – IT Service Management (ITIL Environment) Location: Riyadh, Saudi Arabia Department: IT Service Management / Change Management Reports To: Change Manager Company: One of the Global Big 5 Consulting Firms About the Role We are seeking a detail-oriented and proactive Change Coordinator to join one of the world’s Big 5 consulting...

ABIS in Riyadh, Saudi Arabia, is seeking an experienced IT Service Desk professional to be the first point of contact for incidents, requests, and inquiries. You will diagnose, log, and escalate issues while maintaining SLA adherence and clear English communication.The role requires ITIL knowledge, hands-on support experience, and familiarity with ITSM tools...

Zyagulf Information Technology LLC in Riyadh seeks a seasoned Service Desk Team Leader to guide operations in delivering responsive customer support and incident coordination.You will oversee ticket management, SLA adherence, and customer experience, leveraging Power BI for reporting; join ASAP with a 15–20 day joining window. This role focuses on Data...

TAWANTECH is seeking an SLA Engineer to manage and monitor IT service performance against SLAs, OLAs, and KPIs. The role emphasizes transparent governance, reporting, and continuous service improvement within a regulated environment.Ideal candidates bring 5+ years in IT Service Management, strong ITIL knowledge, and proven KPI delivery skills....

IT Governance and Service Management is responsible for driving IT assessments creating strategic recommendations and developing IT policies processes and procedures. This role leads IT governance ITSM and IT quality management training initiatives while also designing IT service catalogs and organizational structures. The specialist manages ITIL and ISO/IEC...

Requirements: 6 Years Experience in IT governance audit or compliance rolesStrong knowledge of financial regulatory requirementsCertifications in COBIT ITIL or TOGAF preferred Responsibilities: Design and implement governance frameworks based on COBIT ITIL and TOGAFSupport IT risk management policy development and audit readinessCollaborate with architecture...

The ITSM Consultant is responsible for advising designing and implementing IT Service Management processes and solutions in alignment with ITIL best practices. This role focuses on process improvement service delivery optimization and ensuring IT services support business objectives. The consultant will work closely with clients stakeholders and IT teams to...

Job Description:Project Description:We are looking for a skilled and proactive Incident & Problem Management Specialist to lead and coordinate the response to critical IT incidents and to drive root cause analysis and resolution of recurring problems. This role ensures minimal disruption to business operations by managing the end-to-end lifecycle of...

Dear Friend Greetings from Zyagulf Information Technology UAEAbout usZyagulf Information Technology is a global IT consulting and solutions provider that offers dynamic end to end business solutions to various enterprises with high quality of services in emerging technologies and an impressive command of industry expertise and leading technology capabilities...

” The Job Description”Manage Citrix Environment: Administer Virtual Apps,Desktops, Delivery Controllers, StoreFront, Citrix Gateway, and related components.Application & User Management: Publish applications, manage profiles (FSLogix/UPM), and optimize printing policies.Performance & Troubleshooting: Monitor system health, resolve latency and logon...

Role Summary: The Quality Engineer will ensure operational service quality through process compliance, quality standards, auditing, and continuous improvement across IT operations activities. Key Responsibilities: Maintain operational quality standards and process compliance for IT operations Conduct quality reviews and audits of Incidents, Problems,...

Roles & Responsibilities: Service Desk Operations Act as the first point of contact for all IT-related incidents, service requests, and inquiries raised via phone, email, or ticketing system Log, categorize, prioritize, and track all tickets in the ITSM tool in line with ITIL Incident and Request Management processes Ensure tickets are resolved or escalated...

Lenovo in Riyadh is seeking an on-site IT applications support resource to ensure reliability, performance, and continuous improvement of manufacturing and plant software. You will work with local and global teams to support production operations and drive AI-enabled solution adoption.The role requires 2+ years supporting enterprise applications, knowledge...

Job DescriptionA leading ServiceNow partner in Saudi Arabia is expanding and is hiring a ServiceNow Process Architect to support major enterprise transformation programmes.You will lead process design map as-is and to-be models run workshops with senior stakeholders translate requirements into clear ServiceNow capability and create governance standards that...

Specialized Security Service S3 is seeking a seasoned Project Manager to lead Operation & Maintenance projects in Riyadh. You will oversee security and ELV systems, manage engineers and technicians, and ensure delivery within scope, budget and schedule.The role requires 5–7 years in PM, with CCTV/Access Control/VMS experience, strong leadership and English...

SOL Gulf is seeking a dynamic ITSM Lead to support IT Change Management processes, ensuring minimal service disruption and alignment with the organization's objectives. This role manages day-to-day change activities and guides end users.You will maintain accurate change records in ServiceNow, work with CAB/ECAB, generate reports, and drive continual...

Qiddiya Investment Company is looking for an Assistant Manager for Assets Infrastructure Delivery to coordinate and support technology infrastructure projects. This role involves managing project activities, working with stakeholders, and ensuring the delivery of IT solutions aligns with business needs.The ideal candidate will have a Bachelor's degree in...

DXC Technology is seeking a seasoned L2 Application Support lead to oversee enterprise IBM Integration platforms, ensuring high availability and reliable day-to-day operations. You will provide technical leadership and hands-on support for ACE, IIB, and DataPower, resolving incidents and driving improvements.You will coordinate with development,...