itsm

The ITSM Consultant is responsible for advising designing and implementing IT Service Management processes and solutions in alignment with ITIL best practices. This role focuses on process improvement service delivery optimization and ensuring IT services support business objectives. The consultant will work closely with clients stakeholders and IT teams to...

Minimum 10 years of experience in IT project delivery ideally within enterprise environments.Proven experience managing large-scale or mega projects with many stakeholders.Solid experience in turning around or successfully delivering delayed or challenged projects.Strong leadership personalityRequired Skills:Minimum 10 years of experience in IT project...

Maintain and update custom dashboards and reports within the ITSM system to ensure accurate and timely performance monitoring. Generate and distribute periodic performance reports to stakeholders highlighting key metrics and insights. Monitor and troubleshoot issues related to ITSM workflows service catalogs notifications and...

We are looking for an experienced ServiceNow ITSM & SPM Developer with 6-8 years of experience including 5 years in ServiceNow development. The role involves delivering high-quality solutions across IT Service Management and Strategic Portfolio Management modules while supporting both onsite and offshore engineering teams. Key Responsibilities: Develop and...

We support the Kingdoms largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness. We are currently searching for an enthusiastic and innovative Technical Sales Professional to work on our...

" The Job Description" Manage service requests and incidents through the ITSM tool, ensuring SLA compliance. Coordinate with technical teams to ensure timely incident resolution. Maintain accurate ticket documentation, updates, and closure. Provide end-user support, regular updates, and guidance. Provide urgent support for router configuration and critical...

SOL Gulf is seeking a dynamic and versatile ITSM Lead who will support the effective execution of IT Change Management processes to ensure minimal disruption to services and alignment with organization s objectives. This is an operational role responsible for managing day-to-day change activities, providing guidance to end users, maintaining accurate records...

Scope of Work: Conducting analysis and engineering of technology processes SLAs service metrics (KPIs) policies and procedures to enhance efficiency and effectiveness. Improving and formalizing process documentation including diagrams forms and templates to align with KAFD s expectations and industry best practices. Enhancing...

Coordinate delivery activities and collaborate with cross-functional teams to achieve project goals.Develop, configure, and support solutions on the ServiceNow platform.Customize ServiceNow applications, modules, forms, workflows, and service catalogs.Analyze business requirements and translate them into scalable technical...

SOL Gulf is seeking a dynamic ITSM Lead to support IT Change Management processes, ensuring minimal service disruption and alignment with the organization's objectives. This role manages day-to-day change activities and guides end users.You will maintain accurate change records in ServiceNow, work with CAB/ECAB, generate reports, and drive continual...

TotalTECH Corporation in Jeddah is seeking an Applications Support professional to serve as the first contact for user issues, log and triage requests, and perform initial troubleshooting. You will diagnose root causes, escalate complex incidents, and support production operations across shifts to ensure continuous service.Strong SQL, ITSM, and communication...

TotalTECH Corporation in Jeddah is seeking an ITSM & ITIL‑savvy Support Analyst to manage service requests and incidents in a large-scale IT environment. You will coordinate with technical teams, ensure SLA compliance, and provide end-user support with regular updates.Bachelor’s degree and ITIL certification are required, with 1+ year of ITSM experience....

Müller's Solutions in Riyadh, Saudi Arabia is seeking a Helix Process & ITSM Analyst / Workflow Engineer to analyze, design, and implement workflows within the Helix ITSM platform, aligning IT service management with business goals.You will collaborate with stakeholders, map processes, develop documentation, and train users while staying current with ITSM...

Salt Digital Recruitment is hiring a ServiceNow ITSM Business Analyst in Riyadh. The candidate will engage with stakeholders to gather requirements and improve ITSM processes for a large-scale digital transformation.The ideal candidate should have over 8 years of experience in ServiceNow, strong communication skills, and expertise in ITIL processes. The role...

A leading global consulting firm in Riyadh seeks a proactive Change Coordinator to manage change requests within a large-scale IT environment. This role involves coordinating with technical teams and reporting on change activities. Candidates should have a Bachelor's degree in IT or a related field, 3-6 years of IT Service Management experience, and...

Hands-on experience implementing and enhancing ITSM processes and service delivery workflows.Gather requirements, provide recommendations, and align solutions with business objectives.Coordinate delivery activities and collaborate with cross-functional teams to achieve project goals.Develop, configure, and support solutions on the...

Description  As ServiceNow AI & ITSM Solution Architect at Müller Solutions you will be responsible for designing, leading, and delivering AI-enabled ServiceNow solutions across Service Desk (ITSM), Field Service Management (FSM), and Asset Management (ITAM/SAM/HAM). The role owns the end-to-end solution architecture, ensuring that ServiceNow AI...

Total-TECH Co in Jeddah is seeking an IT professional to manage service requests and incidents via ITSM tools, ensuring compliance with service level agreements (SLAs).The ideal candidate will have over 1 year of experience in a large-scale IT environment, a Bachelor’s degree in a technology-related field, and ITIL certification. Responsibilities include...

DescriptionMüller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable Helix Process & ITSM Analyst / Workflow Engineer to join our dynamic team. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, Müller's Solutions supports organizations in achieving...

A prominent IT service provider in Saudi Arabia is seeking an IT Support Specialist to manage service requests and incidents using ITSM tools. Responsibilities include coordinating with technical teams, ensuring SLA compliance, and providing end-user support. Ideal candidates should have over 1 year of experience in IT, a Bachelor’s degree in technology or...