itsm

The ITSM Consultant is responsible for advising designing and implementing IT Service Management processes and solutions in alignment with ITIL best practices. This role focuses on process improvement service delivery optimization and ensuring IT services support business objectives. The consultant will work closely with clients stakeholders and IT teams to...

Maintain and update custom dashboards and reports within the ITSM system to ensure accurate and timely performance monitoring. Generate and distribute periodic performance reports to stakeholders highlighting key metrics and insights. Monitor and troubleshoot issues related to ITSM workflows service catalogs notifications and...

Minimum 10 years of experience in IT project delivery ideally within enterprise environments.Proven experience managing large-scale or mega projects with many stakeholders.Solid experience in turning around or successfully delivering delayed or challenged projects.Strong leadership personalityRequired Skills:Minimum 10 years of experience in IT project...

Select how often (in days) to receive an alert:Supports the implementation, configuration, and enhancement of ServiceNow ESM solutions by translating business requirements into effective technical solutions, supporting platform operations, and delivering continuous improvements.Key Accountability AreasESM Requirements & Implementation:Participate in...

We are looking for an experienced OSS Tools Administrator to support and manage enterprise OSS, ITSM, and monitoring platformsKey Responsibilities:Provide L2/L3 support for OSS tool-related incidents and issues.Coordinate with vendors and OEMs for maintenance, upgrades, and troubleshooting.Train Service Desk and Monitoring teams on tool usage and best...

We are looking for an experienced ServiceNow ITSM & SPM Developer with 6-8 years of experience including 5 years in ServiceNow development. The role involves delivering high-quality solutions across IT Service Management and Strategic Portfolio Management modules while supporting both onsite and offshore engineering teams. Key Responsibilities: Develop and...

We support the Kingdoms largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness. We are currently searching for an enthusiastic and innovative Technical Sales Professional to work on our...

Select how often (in days) to receive an alert:Supports the implementation, configuration, and enhancement of ServiceNow ESM solutions by translating business requirements into effective technical solutions, supporting platform operations, and delivering continuous improvements.Key Accountability AreasESM Requirements & Implementation:Participate in...

Scope of Work: Conducting analysis and engineering of technology processes SLAs service metrics (KPIs) policies and procedures to enhance efficiency and effectiveness. Improving and formalizing process documentation including diagrams forms and templates to align with KAFD s expectations and industry best practices. Enhancing...

TotalTECH Corporation in Jeddah is seeking an Applications Support professional to serve as the first contact for user issues, log and triage requests, and perform initial troubleshooting. You will diagnose root causes, escalate complex incidents, and support production operations across shifts to ensure continuous service.Strong SQL, ITSM, and communication...

Tawantech in Saudi Arabia is seeking an experienced ServiceNow Administrator to provide L2/L3 support for ITSM and Change Management within a banking environment. The role ensures stability, upgrades, and continuous improvement of ServiceNow services and collaborates with IT Operations and Development teams.Responsibilities include configuring forms,...

Alfanar Precast is seeking a ServiceNow specialist to lead ESM implementations and ongoing enhancements. You will gather requirements, design workflows, and integrate ServiceNow modules to support IT operations and service management.The role requires hands-on configuration, scripting, and strong collaboration with IT and business teams. You will contribute...

Employment:Contract Describe the Service Manager environment and architecture Install the various components of Service Manager Describe the various implementation options (such as default ports, load balancing, components) Perform tasks and set-up activities that are generally performed prior to moving the system to Production Perform ongoing monitoring,...

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993. As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients. Our expertise spans across various...

" The Job Description" Manage service requests and incidents through the ITSM tool, ensuring SLA compliance. Coordinate with technical teams to ensure timely incident resolution. Maintain accurate ticket documentation, updates, and closure. Provide end-user support, regular updates, and guidance. Provide urgent support for router configuration and critical...

SOL Gulf is seeking a dynamic and versatile ITSM Lead who will support the effective execution of IT Change Management processes to ensure minimal disruption to services and alignment with organization s objectives. This is an operational role responsible for managing day-to-day change activities, providing guidance to end users, maintaining accurate records...

TAWANTECH is seeking a skilled ServiceNow Administrator for a banking services environment in Riyadh. You will provide L2/L3 support, manage ITSM modules, and drive Change Management processes with CAB governance to ensure stability and compliance.The role requires 4–7 years of hands-on ServiceNow experience, ITIL knowledge, and CSA certification is...

NextEra is seeking an experienced OSS Tools Administrator to support and manage enterprise OSS, ITSM, and monitoring platforms in Saudi Arabia. You will handle escalations and collaborate with cross-functional teams to keep tools healthy and aligned with business needs.The role involves coordinating with vendors, training Service Desk and Monitoring teams,...

Saudi Networkers Services is seeking a Service Manager administrator to lead deployment and ongoing management of the HP Service Manager environment in Riyadh. You will oversee architecture discussions, component installation, and pre-production tasks to ensure readiness for production.The role involves continuous monitoring, debugging, troubleshooting, and...

Alnafitha IT is seeking a Managed Services Support Specialist specializing in ManageEngine to proactively manage and support client environments. You will ensure service continuity, optimize tools, and maintain asset visibility in line with ITIL practices.The role requires 3–5 years of hands-on ITSM/ITOM experience, a Bachelor's degree in IT or related...