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We invite you to join the world of luxury hospitality at Makkah Clock Royal Tower A Fairmont Hotel as our new Reservations Agent.Key Responsibilities: Handle all reservation enquiries via phone email and online channels with professionalism and luxuryaligned serviceConvert enquiries into confirmed bookings through personalized recommendations and confident...

Coordinate and manage billing processes including the preparation and reconciliation of invoicesAssist in tracking payments processing transactions and resolving billing discrepanciesAssist in night audits and reconciliation of group billings meal allocations and checks.Maintain accurate financial and client records in accordance with company policiesProvide...

Handle internal and external guest communications promptly and professionally maintaining a warm and engaging SLS tone.Serve as a central point of contact for guest inquiries requests and service needs throughout their stay.Provide clear and accurate information about hotel facilities dining spa activities promotions services and local attractions.Coordinate...

Show proven leadership experience within a hotel environment;Use initiative and discretion in lieu of the Front Office Manager by taking responsibility for the shift;Drive excellence through professional approachable people focussed service;Think on your feet and deal with the needs of your team our guests and the wider hotel teamBe a team player; training...

Job DescriptionPosition Title: Director of ReservationsDepartment: Revenue Management & ReservationsReports To: Director of Revenue ManagementLocation: Mövenpick Hotel & Residence Hajar Tower MakkahHotel Brand: Mövenpick by AccorPosition SummaryThe Director of Reservations is responsible for leading the Reservations Department and ensuring the effective...

تقديم استشارات استراتيجية وتشغيلية للعملاء لتشخيص المشكلات وتقديم حلول قابلة للتنفيذ وتحسين الأداء وتحقيق نتائج قياس قابلة للمتابعة.Key Performance Indicators: تقديم توصيات استراتيجية قابلة للتنفيذ تحسين...

Lead and manage all Rooms Division departments to achieve operational excellence.Ensure exceptional guest satisfaction by maintaining high service standards and promptly resolving guest concerns.Develop and implement departmental policies procedures and service standards.Monitor occupancy room inventory and revenue opportunities in collaboration with the...

Manage the daily operations of the reservations department.Supervise train and evaluate reservation agents to ensure high service standards.Monitor room inventory availability and booking patterns to maximize occupancy and revenue.Ensure all reservations are processed accurately and efficiently through the property management system.Coordinate with Front...

Summary of Responsibilities:Reporting to Front Office Manager responsibilities and essential job functions include but are not limited to the following: Consistently offer professional friendly and engaging serviceGreet check in and settle guest accounts while ensuring all service standards are followedAssist guests regarding hotel facilities in an...

Reporting to Front Office Manager responsibilities and essential job functions include but are not limited to the following:Consistently offer professional friendly and engaging serviceGreet check in and settle guest accounts while ensuring all service standards are followedAssist guests regarding hotel facilities in an informative and helpful wayRespond to...

Register and room all guest arrivals according to established proceduresPerform check in check out and room change procedures and ensure all data are accurately entered into the hotel systemMaintain cashier float and ensure accurate daily report of all money receivedCash hotel guests personal and assist with currency exchangeKeep updated of all modifications...

We are seeking a highly analytical and goal-oriented Revenue Manager to join our team in IBIS Alhedeya Makkah Saudi Arabia. As a key member of our organization you will be responsible for developing and implementing strategies to maximize revenue and market share for our hotel properties.Develop and execute revenue management strategies to optimize room...

You should be able to motivate a team of individuals to meet targets and productivity expectations in line with company goals. You should be prepared to take responsibility for tracking the attendance and work flow of that team and work alongside the Shift Manager to highlight and rectify issues as they arise.Key job responsibilitiesCreate and cultivate a...

Oversee all daily Front Office operations including reception guest services concierge and arrival/departure experiencesEnsure smooth and efficient guest journeys aligned with luxury hospitality standardsMaintain consistent service delivery across all guest touchpointsSupport pre-opening planning systems setup SOP development and operational readinessGuest...

You should be able to motivate a team of individuals to meet targets and productivity expectations in line with company goals. You should be prepared to take responsibility for tracking the attendance and work flow of that team and work alongside the Shift Manager to highlight and rectify issues as they arise.Key job responsibilitiesCreate and cultivate a...

Job DescriptionThe successful candidate will ensure the efficient operation of the reservations function while delivering exceptional customer service and supporting the overall commercial objectives of the hotel.Manage the day-to-day operations of the Reservations Department.Lead supervise train and develop Reservations Team Members.Monitor room inventory...

To balance and audit all Front Office postings and settlements.To verify that all departments have posted all their revenues.To verify monitor and review all hotel reports and night audit reports.To be responsible for month-end deadlines and schedules.To reply to the Credit Card Charge Backs from Network International and American Express and response to all...

Reporting to the General Manager the main responsibilities and essential job functions include but are not limited to the following:Play an active role in the strategic planning marketing plan and budgeting processes challenging the strategy with the General Manager & Director of Sales and Marketing.Prepare the annual topline budget for approval and track...

We are seeking a professional and customer-focused Reservations Agent to join our team in Makkah Saudi Arabia. As a Reservations Agent you will play a crucial role in ensuring guest satisfaction by managing bookings providing information about our hotel services and maximizing revenue through effective sales techniques.Handle incoming reservations via phone...

Department: FinanceSection: Credit / Accounts ReceivablePosition: Credit SupervisorReports To: Director of FinanceHotel: Mövenpick Hotel and Residence Hajar Tower Makkah Job PurposeThe Credit Supervisor supports the effective management of the hotels Credit and Accounts Receivable function ensuring accurate billing timely collection of outstanding...