service desk

Client Overview Our client is a global IT services firm specializing in SAP solutions. With a presence in India, the Middle East, Europe, and North America, they serve industries like manufacturing, oil and gas, healthcare, and retail. They offer SAP implementation, consulting, support, and custom development. Join them for a dynamic and innovative work...

Service Desk Analyst Client Support Saudi Arabia Riyadh HybridRLDatix (RLD) is on a mission to help raise the standard of careeverywhere. Trusted by over 10000 healthcare organizations around the world our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who...

JOB SUMMARY The Service Desk Coordinator plays a key role in managing the daytoday operations of the IT Service Desk. This individual acts as the first point of contact for technical support issues ensuring efficient ticket handling prioritization and resolution. The ideal candidate has strong communication skills excellent organizational abilities and a...

Role: Service Support / Service Desk / NOC Agent Function: Service Operations & Network Operations Center (NOC) Industry: Data Center Colocation & Connectivity Services Role Purpose The Service Support / NOC Agent is responsible for providing first‑line (L0–L1 and partial L2) operational and technical support to customers and internal stakeholders. The...

Select how often (in days) to receive an alert:Support teams to deliver efficient technical services, ensure SLA compliance, resolve complex issues, and manage escalations. Oversees workload allocation, mentors support staff, drives process improvements, maintains support documentation, ensures security compliance, and supports IT initiatives and policy...

Global IT Services Firm is seeking a Service Desk/IT Support professional to log, triage, and resolve end-user incidents across IT systems and applications. You will escalate where needed and provide timely updates to stakeholders.This role emphasizes strong communication, problem-solving, and knowledge sharing to enable self-service. The ideal candidate...

-Provide technical support for users.-Manage and support the installation of desktop computers and accessories.-Assisting infrastructure engineers with technical support for networks and infrastructure.-Support in preparing audio and visual systems for meeting rooms.-Support in preparing and installing networks infrastructure desktop computers and...

. Provide Technical support for users Manage and support the installation of desktop computers and accessories. Assisting infrastructure engineers with technical support for networks and infrastructure. Support in preparing audio and visual systems for meeting rooms. Support in preparing and installing networks infrastructure desktop...

About the job Service Desk Manager "Saudi National"Weare looking for a Service Desk Manager (Saudi)who is responsible for managing dailyoperations of the service desk, managing the service desk team, representingthe team to other stakeholders, and helping to ensure that the service desk isconstantly developing and improvingResponsibilitiesOversee requests,...

Job Purpose:To provide on-site and remote technical support to assigned stores, ensuring Store IT incidents are resolved or escalated within agreed service levels. The role supports the availability and proper operation of store technology through incident troubleshooting, preventive visits, asset verification, hardware replacement, and Store IT deployment...

We are seeking an experienced Service Desk Manager to lead IT Service Desk operations, ensuring exceptional service delivery, operational excellence, and customer satisfaction. The ideal candidate will oversee incident management, ITSM governance, service desk performance, and continuous service improvement while driving compliance with ITIL best practices...

Roles & Responsibilities Service Desk Operations Act as the first point of contact for all IT-related incidents, service requests, and inquiries raised via phone, email, or ticketing system Log, categorize, prioritize, and track all tickets in the ITSM tool in line with ITIL Incident and Request Management processes Ensure tickets are resolved or escalated...

Technical Service Desk- President's Office Riyadh, Saudi Arabia | Posted on 03/03/2024 Job Description: Technical Service DeskSpecialist Serve as the first point of contact for end-users seekingtechnical assistance for computer-related issues. Respond to queries, run diagnostic programs, isolate issues,and determine and implement solutions. Log, track, and...

A leading technology provider in Riyadh is seeking a Technical Service Desk Specialist to provide comprehensive IT support. The ideal candidate will have over 4 years of experience in technical support, strong problem-solving skills, and expertise in using ITSM tools like BMC Remedy. Proficiency in both English and Arabic is preferred. This role involves...

Additional Information Job Number 26118026 Job Category Rooms & Guest Services Operations Location Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia,VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Position Summary Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and...

Job Description:Service Desk - Level 1 Agent SupportRoleRoles in this Job Family design solution deploy migrate manage and change infrastructure services End User Services across all related technologies. Including but not limited to servers storage mainframe networks AD Modern Device Management Intelligent Collaboration IT (HW&SW) Asset Management Services...

A leading IT firm in Al-Qassim Province is seeking a Service Desk Manager (Saudi National) to oversee daily operations of the service desk and lead the team towards continuous improvement. The ideal candidate will possess a Bachelor's degree in a relevant field, a strong background in ITIL, and experience in managing IT service processes. The role requires...

Roles & Responsibilities: Service Desk Operations Act as the first point of contact for all IT-related incidents, service requests, and inquiries raised via phone, email, or ticketing system Log, categorize, prioritize, and track all tickets in the ITSM tool in line with ITIL Incident and Request Management processes Ensure tickets are resolved or escalated...

Roles & Responsibilities: Service Desk Operations Act as the first point of contact for all IT-related incidents, service requests, and inquiries raised via phone, email, or ticketing system Log, categorize, prioritize, and track all tickets in the ITSM tool in line with ITIL Incident and Request Management processes Ensure tickets are resolved or escalated...

Alnafitha International for Information Technology in Jeddah, Saudi Arabia is seeking a skilled ManageEngine Specialist to oversee the administration and optimization of the ManageEngine Service Desk application. You will manage user accounts, workflows, and system performance while analyzing support processes to enhance service delivery.The ideal candidate...