Guest Experience Agent

Found in: beBee S SA - 4 weeks ago


Jeddah, Saudi Arabia Marriott Full time

Job Number 24024684

Job Category Rooms & Guest Services Operations

Location Le Méridien Jeddah, Medinah Road, Jeddah, Saudi Arabia, Saudi Arabia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.


  • Guest Service Agent

    1 week ago


    Jeddah, Saudi Arabia Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...


  • Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** At Your Service Agent **Job Number** 23041679 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?**...

  • Guest Relation Agent

    Found in: Talent SA C2 - 2 weeks ago


    Jeddah, Saudi Arabia M venpick Jeddah Full time

    JOB DESCRIPTIONJob Description• Assist in house guests in best possible way to deliver the Quality customer service according to MHR core values and standards service on time.• To receive guest requests and to direct guests requests to responsible department.• To receive all guest complaints and assist with related department / duty manager to resolve...

  • Guest Relation Agent

    Found in: Talent SA C2 - 2 weeks ago


    Jeddah, Saudi Arabia SWISSOTEL Full time

    Job Description Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction Respond to guests needs and anticipate their unstated ones Expect and react promptly to guests’ requirements and inquires Actively listen and resolve guests’ complaints Oversee...

  • Guest Relation Agent

    Found in: Talent SA C2 - 2 weeks ago


    Jeddah, Saudi Arabia Swiss tel Living Jeddah Full time

    JOB DESCRIPTIONCompany DescriptionOne of the best-known Swiss brands in the world, Swiss tel Hotels & Resorts offers contemporary hotels infused with the freshness and vitality of alpine energy, rooted in the tradition of Swiss hospitality. Respected for its intelligent design, quality craftsmanship and mindful approach to sustainability, Swiss tel gives its...


  • Jeddah, Saudi Arabia AccorHotel Full time

    **Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...

  • Guest Service Agent

    Found in: Talent SA C2 - 2 weeks ago


    Jeddah, Saudi Arabia MOVENPICK Full time

    Job Description Assist in house guests in best possible way to deliver the Quality customer service according to MHR core values and standards service on time. To receive guest requests and to direct guests requests to responsible department. To receive all guest complaints and assist with related department / duty manager to resolve the problems. ...

  • Guest Service Agent

    6 days ago


    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** Must be a Saudi national (by law) **Job Number** 23201381 **Job Category** Rooms & Guest Services Operations **Location** The Jeddah EDITION, 2457 Corniche Rd, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our...


  • Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** Must be a Saudi national (by law) **Job Number** 23201458 **Job Category** Rooms & Guest Services Operations **Location** The Jeddah EDITION, 2457 Corniche Rd, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our...

  • Reservations Agent

    3 days ago


    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23063524 **Job Category** Reservations **Location** Four Points by Sheraton Jeddah Corniche, Cornich Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...

  • Guest Relation Agent

    2 weeks ago


    Jeddah, Saudi Arabia Talent Pal Full time

    Assist in house guests in best possible way to deliver the Quality customer service according to MHR core values and standards service on time. - To receive guest requests and to direct guests requests to responsible department. - To receive all guest complaints and assist with related department / duty manager to resolve the problems. - To receive and...

  • Guest Service Agent

    2 weeks ago


    Jeddah, Saudi Arabia Talent Pal Full time

    Job Description Assist in house guests in best possible way to deliver the Quality customer service according to MHR core values and standards service on time. To receive guest requests and to direct guests requests to responsible department. To receive all guest complaints and assist with related department / duty manager to resolve the problems. ...

  • At Your Service

    3 days ago


    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22198919 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t...

  • Guest Relations Agent

    Found in: Talent SA C2 - 2 weeks ago


    Jeddah, Saudi Arabia NOVOTEL Full time

    Job Description Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction Respond to guests needs and anticipate their unstated ones Expect and react promptly to guests’ requirements and inquires Actively listen and resolve guests’ complaints Oversee...


  • Jeddah, Saudi Arabia Marriott International, Inc Full time

    **หมายเลขงาน** 23022322 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Le Méridien Towers Makkah, Kudai Road, Makkah, Saudi Arabia, Saudi Arabia ดูบนแผนที่ **ตารางการทำงาน**...

  • Guest Relation Agent

    Found in: Talent SA A C2 - 2 weeks ago


    Jeddah, Saudi Arabia Talent Pal Full time

    Job Description Assist in house guests in bestpossible way to deliver the Quality customer service according toMHR core values and standards service on time. To receive guest requests and to direct guests requeststo responsible department. To receive allguest complaints and assist with related department / duty managerto resolve the problems. To receive...

  • Guest Service Agent

    Found in: Talent SA A C2 - 2 weeks ago


    Jeddah, Saudi Arabia Talent Pal Full time

    Job Description Assist in house guests in bestpossible way to deliver the Quality customer service according toMHR core values and standards service on time. To receive guest requests and to direct guests requeststo responsible department. To receive allguest complaints and assist with related department / duty managerto resolve the problems. To receive...


  • Jeddah, Saudi Arabia Marriott International, Inc Full time

    **رقم الوظيفة** 23041679 **التصنيفات** Rooms & Guest Services Operations **الموقع** Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟**...


  • Jeddah, Saudi Arabia Marriott International, Inc Full time

    **رقم الوظيفة** 22198919 **التصنيفات** Rooms & Guest Services Operations **الموقع** Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟**...


  • Jeddah, Saudi Arabia Marriott International, Inc Full time

    **رقم الوظيفة** 23152579 **التصنيفات** Rooms & Guest Services Operations **الموقع** Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟**...