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Creative Account Manager

4 months ago

Johannesburg, Saudi Arabia Publicis Groupe Full time

Specific Responsibilities:

Team Work

  • Actively look to maintain and build positive working relationships across departments internally with Traffic, Creative, Strategy and Power of One agency partners.
  • Manage up – ensure your seniors are abreast of all activity on the account and empower them to support you through open lines of communication.
  • Source of leadership and role model to junior staff in your portfolio if relevant.
  • Conduct appraisals for junior staff if applicable
  • Contribute to and participate in personal development activities for junior staff i.e. via coaching, workshop development etc, career planning.

Client services

  • Participate in client meetings, managing meeting protocols, agenda, meeting scheduling etc.
  • Ensure that all meetings have thorough agendas, driving a productive outcome
  • Ensure status is consistently up-to-date and correct on a weekly basis.
  • Ensure that contact reports are delivered timeously within 24 hours of the meeting with key deliverables and then drive out those deliverables to the agreed timings.
  • Plan and participate in client review meetings with team internally.
  • Develop a consulting/ advisory capability with client wherever possible
  • Have direct contact with the client on a daily basis and foster a strong relationship.
  • Be consistently responsive and accessible to your client and team at all times
  • Have an excellent relationship with clients where they can rely on you, have frank conversations, you proactively update them, and you assist them in delivering their requirements on time by reminding them as required
  • Have the ability to manage all kinds of personalities and always strive to get the best out of each individual.
  • Have an excellent knowledge understanding of the client, the agency, the strategy and the process in order to deliver efficiently and to the highest quality.
  • Ensure that the right people have been included in client meetings to support the outcome of the meeting and that everyone is prepared and aligned.
  • Aprais: Ensure you are consistently driving delivery to improve client APRAIS scores with a target above 76% by year end.

Account & Project Management

  • Work with Traffic and Production to produce timing plans for all jobs and campaigns in order to drive on time delivery.
  • Write excellent briefs with full clarity on all requirements and inspire strategy, creative, production, development to do great work.
  • Know the status of each of your jobs in the system at all times.
  • Communicate with excellence, maturity, intent and professionalism when writing or speaking.
  • Have excellent self-management, with thorough to-do lists and personal organization which supports your ability to be efficient and effective in your job.
  • Work together with your full team across Traffic, Strategy, Creative, Digital, Production, Development, etc. to deliver high quality work
  • Ensure you check all studio output against the brief and ensure that the right people have approved all work before it is sent to client.
  • Ensure attention to detail against brand guidelines, strategy and brief expectations.
  • Manage tight deadlines while adhering to processes.
  • Seamlessly manage multiple stakeholders across multiple brands under the guidance of Group Account Director and Business Director.
  • Take full ownership of every job that comes through you – ensure that every job is measured against client requirements, agreed strategy and on-brand.
  • Consider the impact of any given change briefed by client on other elements in a campaign or other jobs in the system – this might be a timing impact, it might be a strategic impact, it might require more work on other elements / jobs
  • Have an opinion and be solution-orientated.
  • Be prepared to work long hours as and when is necessary in order to deliver according to the deadline and to support the broader team

Finance

  • Assume accountability for financial aspects of cost management on client retainers and projects; aware of financial status of accounts at all times.
  • Management and delivery of monthly client recons.
  • Identify early account problems and act / advise solutions, in conjunction with line manager
  • Effectively manage own time and that of junior staff / resources
  • Accurately record timesheets on a weekly basis.
  • Understand what jobs are in scope and out-of-scope to ensure that costs are raised accurately and upfront as required.
  • Track out of scope jobs against recon document and upload for BUD.
  • Ensure that your billings are completed by billing cut off each month.
  • Ensure that client CEs are approved before any supplier POs are raised.

Excellence in Digital Delivery

  • Maintain the integrity of the creative and digital strategy and work throughout the campaign accordingly.
  • Understand digital best practice, platforms and specs and schedule regular alignments with digital partners Meta, TikTok, Google etc..
  • Keep a finger on the pulse of tactical trends and opportunities to leverage with client.

Culture

  • Support company culture; actively seek new, smarter ways of doing things.
  • Be seen as an ambassador for the company.
  • Drive a positive agenda internally and externally.
  • Join in the agency culture to build strong relationships across the business