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Head of Service Design and Development

3 months ago

Johannesburg, Saudi Arabia Omnia Pty LTD Full time

Qualifications

  • Formal  Bachelor’s or master’s degree in Computer Science, Information Technology, or a related field.

Experience

  • At least 10 years of experience in IT service design and development, with a minimum of 5 years in a leadership role overseeing large-scale projects.
  • Proven track record in innovative solution development, platform management, and successful implementation of IT services.
  • Experience in managing cross-functional teams and projects in a dynamic and complex environment

Duties

  • Business Analysis: Oversee the design and documentation of business processes, business rules analysis, and the development of functional specifications to ensure IT services align with business needs.
  • Solution and Integration Design: Lead the design of solutions including APIs, middleware, and back-end systems to support seamless integration and robust architecture.
  • Development Oversight: Manage front-end and back-end development teams, ensuring effective collaboration and high-quality software development.
  • Service Integration and Automation: Implement orchestration and automation strategies to improve service integration and operational efficiency.
  • Platform and Cloud Engineering: Direct the engineering of platforms and cloud solutions, ensuring scalable, secure, and efficient infrastructure.
  • Release and Deployment Management: Coordinate release scheduling, change control, and deployment strategies to ensure smooth rollouts of IT services.
  • Innovation and MVP Development: Drive innovation initiatives, manage hackathons, and oversee the rapid development of minimum viable products MVPs to keep pace with technological advancements.
  • User Experience Design: Craft and refine user experiences for IT services, focusing on usability and customer satisfaction.
  • Training and Change Management: Facilitate end-user training and manage organizational change related to new IT service implementations.

Job Competencies

  • Software Development Practices: Deep understanding of the SDLC, including Agile and DevOps methodologies.
  • Technological Proficiency: Knowledge of current technologies in software development, platform management, and cloud computing.
  • Integration Techniques: Expertise in API design, middleware, and integration architecture to support scalable and secure IT systems.
  • Business Process Design: Extensive experience in business process modeling and functional specification development.
  • Regulatory and Compliance Understanding: Familiarity with information security and data protection policies, ensuring compliance in solution designs.