Senior SAP FICO Support Specialist

3 days ago

Johannesburg, Saudi Arabia Glencore Full time

QUALIFICATION & SKILL REQUIREMENTS:

Minimum Qualifications:

  • Matric – National Senior Certificate
  • Preferred Accounting or IT Degree or Diploma equivalent
  • SAP Certified
  • S/4 Hana Experience 

Competencies:

  • Strong problem solving and decisionmaking skills. 
  • Ability to absorb and work under pressure.
  • Good organisation and coordination skills required.
  • Strong oral and written communication skills and the ability to collaborate effectively with multiple stakeholders across the organisation at all levels.
  • Ability to adapt to change.
  • An analytical perception, a structured way of working and an ability to get things done.
  • Strong experience in both support and implementation environments
  • Strong client relationship skills with a demonstrated ability to communicate effectively, both verbally and written.
  • Ability to work under pressure of tight project deadlines.
  • Strong functional/ technical knowledge across the Financial Stream
  • Technical: Expert level to guide, develop and influence practice in SAP and S/4 HANA implementations and developments. Requires detailed knowledge of principles and concepts in own area and limited knowledge of related functions.
  • Leadership: To make a strategic contribution by identifying gaps and issues to provide solutions. Strong experience in both support and implementation environments
  • Exceptional understanding of accounting, controlling and finance processes
  • Knowledge of IFRS accounting standards
  • Confidence and ability to make recommendations for selection of appropriate SAP business processes.
  • Mining business implementation of SAP
  • High standard of teamwork
  • Crosscultural Communication skills

Work Experience:

  • 10 years of SAP experience plus at least 5 full cycle implementations
  • S/4 Hana Experience 
  • Demonstrated written and oral English language proficiency. Other languages are an advantage, such as French and Spanish

 GENERAL ACCOUNTABILITY:

  • Financial Perspective
  • Project and Support Tracking and Reporting on deviations.
  • Project and Support Risk and Issues Management
  • Logistics and planning coordination.
  • Operational Perspective
  • Design, implement and maintain SAP FICO modules using best practices.
  • Act as the subject matter expert for SAP FICO concepts
  • Provide second and third level support in SAP FICO area to Site Super User and End Users – financial processes and integration to/from Finance in SAP and Master Data.
  • Identify gaps and issues and assist with solutions.
  • Determine complex business requirements e.g., Functional and Technical, information needs, business processes through informationgathering sessions.
  • Analyse information gathered, document business requirements and map to SAP business processes.
  • Configure FICO solutions – Financial Accounting, AP, AR, Fixed Assets, Cost and Profit Center accounting.
  • Functionality testing: knowledge of, and ability to use, testing methodologies, processes, and tools, including unit, integration, system, regression, and dry run testing.
  • Coordinate execution of project and support tasks in functional area.
  • Provide support for business applications or infrastructure to maintain productivity level.
  • Identify gaps, issues, and work around solutions.
  • Involved in ongoing SAP global rollout.
  • Validate the report requirements.
  • Collaborate closely with Business decision makers and End Users.
  • Lead and provide Level 3 support to site super users and end users as required.
  • Provide support to the site finance teams to ensure delivery against performance targets.
  • Perform system changes and configuration.
  • Ensure PM and support documentation are kept up to date.
  • Maintain SAP copper documentation and templates and provide to template owners.
  • Business user training – refresh business user training at least once in 6 months
  • Provide ad hoc informal training and upskilling to SMEs on relevant awareness requirements. 
  • Collate and report on Comprehensive Incident management details.
  • Analyze and implement Process improvements as required.
  • SAP System monitoring related to Business Processes
  • Provide and implement SAP FICO bug fix solutions. 
  • Collaborate and engage with global business process owners.
  • Execute and implement systems upgrades.
  • Provide support to Master Data Governance MDG
  • Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems.
  • Clear and concise communication with the Regional Financial Controller to ensure there is thorough understanding of the expectations.
  • Own master data – be part of MDG program. Review quality data time to time.
  • Be informed of recent developments in the field of SAP FICO and ensure they are reviewed/adopted by the organization.
  • Collaborate with business decision makers and end users on queries and problem resolution.

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