Senior IT Support Engineer

1 month ago


Johannesburg, Saudi Arabia Nexio Full time

Job Description

ROLE PURPOSE

  • This person will support Nexio production Infrastructure and VIP Desktop Support.
  • The person needs to resolve any incidences, conduct preventative maintenance, do regular system health checks, meet training requirements, assist in disaster recovery testing, security compliance and investigate new technology developments.

ROLE REQUIREMENT

  • VIP Desktop Support for Nexio Exco and Manco Members
  • Kutana Support Nexio Board Members
  • Ensure Business SLA is maintained
  • Resolve infrastructure incidents
  • Conduct Regular health checks on production systems
  • Assist in the bi-annually disaster recovery testing schedule
  • Conduct Monthly Security Compliance checks on the servers
  • Investigate and implement new technology developments
  • Ensure data is supplied for the monthly IT Report
  • Conduct quarterly system patching
  • Stay up to date with the latest technologies through news, forums, vendor seminars, training institutions that are aligned to the job

TECHNICAL / PROFESSIONAL COMPETENCIES

  • supervise R&D laboratories and other technology development units
  • assess technological aspects of major strategic initiatives This assessment includes the technological implications of proposed acquisitions, joint ventures and strategic alliances
  • constantly developing new technology skill sets to push ahead of the competition.

QUALIFICATIONS & EXPERIENCE

  • Grade 12
  • A+
  • N+
  • S+ beneficial
  • ITIL beneficial but optional
  • Any Microsoft Certifications beneficial
  • Experience with Active Directory, SQL, Exchange, Networking Infrastructure
  • Working hours Mon. – Fri. 08h00 –17h00
  • Must be prepared to work overtime.
  • Must have own transport

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