Environmental assistant

ExecutiveHousekeeper

POSITIONSUMMARY:

TheAssistant Housekeeper supervises and coordinates activities of roomattendant, house attendant, public area cleaners and floorsupervisors. He / She assists in the managing and directing of theday-to-day operations of all Housekeeping and laundryfunctions.

Participatesin and enforces quality assurance for Housekeeping Department anddepartment cost controlmeasures.

Responsibility&Authority:

-Should havean eye for detail and the ability to effectively deal with guests,other departments and housekeepingstaff.

-Obtainslist of vacant rooms to be cleaned immediately & list ofprospective checkouts or discharges in order to prepare workassignments.

-Experiencewith turn down service, special needs of VIP Guests, foreigndignitaries, etc. ishelpful.

-Assignsteam members their duties, and inspects work for conformance toprescribed standards ofcleanliness.

-Preparesand distributes the Room assignment sheet and floor keys to roomboys.

-Maintainclear and efficient communication and coordination with the FrontOffice and other departments of thehotel.

-Schedulesthe cleaning of the room carpets, upholstery, and draperies asneeded, along with deep cleaning projects and window cleaning asnecessary.

-Schedulescleaning for lobby area, public restrooms, telephone areas,hallways, entrances,elevators.

-Schedulesperiodic major cleaning projects including carpet shampooing,cleaning of walls and baseboards, cleaning of windows, elevatordoors andtracks.

-Schedulescleaning of all meeting rooms after a completedfunction.

-Schedulesdeep cleaning of all meeting rooms on periodic basis includingcarpet shampooing, cleaning of walls and baseboards, cleaning ofwindows,etc.

-Inventoriescleaning supplies & linen stock to ensure adequatesupplies.

-Investigatesconcerns regarding housekeeping service and equipment, and takescorrectiveaction.

-Providessupport to the Executive Housekeeper in all areas of Housekeepingoperation, such as staff training, coaching, counseling s and alsoenforces to the hotels standard operatingprocedures.

-Ensure allmeeting room functions are properly set up according to therequests indicated on the meeting room/event functionsheets.

-Ensuresguest rooms are properly secured and that proper key controlprocedures are utilized by the housekeepingstaff.

-Advisesmanager, desk clerk, & admitting personnel of rooms readyforoccupancy.

-Rewardsemployees who use their empowerment to meet or exceed guestexpectations.

-Print allhousekeeping related reports and traces fromPMS.

-Assists incontrolling expenses by the housekeepingdepartment.

-Confirm allhousekeeping staff members have arrived or find substitutes forabsentemployees.

-Maintainhigh quality of housekeeping standards in: 1) the guest rooms 2)linens and uniforms 3) lost and found procedures 4) laundry and 5)public area.

-Reviewoutside laundry facility servicing to ensure quality, undamagedlinens and consistent delivery, keeping in mind the budgetaryguidelines.

-Co-ordinatewith vendors eg: Pest control, Laundry services and other outsourceservices.

-Attend toany guest complaints and take service recovery measures ifrequired.

-Review thehousekeeping points on the guest feedback forms, take actions onguest complaints and also share guest compliments with staffmembers.

-Prepareannual housekeepingbudget.

-Submitrequests for repair and periodic maintenance of cleaningequipment.

-Preparesstore requisition, purchase other supplies and equipment, alsomonitor par stock on all housekeeping guest supplies andlinens.

OtherRoutineResponsibilities:

-Co-ordinatewith front office and sending room discrepancylists.

-Select,staff, recruit, hire, and train qualified housekeepingcandidates.

-Attendstraining seminars to perfect housekeeping techniques andprocedures, and enhance supervisoryskills.

-Recordsdata concerning work assignments, personnel actions, and timecards, and prepares periodic reports. May prepare reportsconcerning room occupancy, payroll expenses, and departmentexpenses.

-Attendsperiodic staff meetings with other department heads to discusscompany policies and patrons complaints, and to makerecommendations to improve service and ensure more efficientoperation.

-Orient andfamiliarize new personnel with hotel facilities and operatinghours.

-

Controlall expenditures relating to Housekeeping, including labour, guestroom supplies, and all cleaning supplies andequipment.

-Oversee anyguest communications fromhousekeeping.

PREREQUISITES:

Education:Hotel management diploma or equivalent. Read and understandinstructions, safety rules, etc. Write reports with proper format,punctuation, spelling, and grammar. Speak with correct English andwell-modulatedvoice.

Experience:

-Minimum 2years housekeeping experience in a supervisory capacity, 2 yearsline level experience in all aspects of the Housekeepingdepartment.

Responsibility&Authority:

-Should havean eye for detail and the ability to effectively deal with guests,other departments and housekeepingstaff.

-Obtainslist of vacant rooms to be cleaned immediately & list ofprospective checkouts or discharges in order to prepare workassignments.

-Experiencewith turn down service, special needs of VIP Guests, foreigndignitaries, etc. ishelpful.

-Assignsteam members their duties, and inspects work for conformance toprescribed standards ofcleanliness.

-Preparesand distributes the Room assignment sheet and floor keys to roomboys.

-Maintainclear and efficient communication and coordination with the FrontOffice and other departments of thehotel.

-Schedulesthe cleaning of the room carpets, upholstery, and draperies asneeded, along with deep cleaning projects and window cleaning asnecessary.

-Schedulescleaning for lobby area, public restrooms, telephone areas,hallways, entrances,elevators.

-Schedulesperiodic major cleaning projects including carpet shampooing,cleaning of walls and baseboards, cleaning of windows, elevatordoors andtracks.

-Schedulescleaning of all meeting rooms after a completedfunction.

-Schedulesdeep cleaning of all meeting rooms on periodic basis includingcarpet shampooing, cleaning of walls and baseboards, cleaning ofwindows,etc.

-Inventoriescleaning supplies & linen stock to ensure adequatesupplies.

-Investigatesconcerns regarding housekeeping service and equipment, and takescorrectiveaction.

-Providessupport to the Executive Housekeeper in all areas of Housekeepingoperation, such as staff training, coaching, counseling s and alsoenforces to the hotels standard operatingprocedures.

-Ensure allmeeting room functions are properly set up according to therequests indicated on the meeting room/event functionsheets.

-Ensuresguest rooms are properly secured and that proper key controlprocedures are utilized by the housekeepingstaff.

-Advisesmanager, desk clerk, & admitting personnel of rooms readyforoccupancy.

-Rewardsemployees who use their empowerment to meet or exceed guestexpectations.

-Print allhousekeeping related reports and traces fromPMS.

-Assists incontrolling expenses by the housekeepingdepartment.

-Confirm allhousekeeping staff members have arrived or find substitutes forabsentemployees.

-Maintainhigh quality of housekeeping standards in: 1) the guest rooms 2)linens and uniforms 3) lost and found procedures 4) laundry and 5)public area.

-Reviewoutside laundry facility servicing to ensure quality, undamagedlinens and consistent delivery, keeping in mind the budgetaryguidelines.

-Co-ordinatewith vendors eg: Pest control, Laundry services and other outsourceservices.

-Attend toany guest complaints and take service recovery measures ifrequired.

-Review thehousekeeping points on the guest feedback forms, take actions onguest complaints and also share guest compliments with staffmembers.

-Prepareannual housekeepingbudget.

-Submitrequests for repair and periodic maintenance of cleaningequipment.

-Preparesstore requisition, purchase other supplies and equipment, alsomonitor par stock on all housekeeping guest supplies andlinens.

OtherRoutineResponsibilities:

-Co-ordinatewith front office and sending room discrepancylists.

-Select,staff, recruit, hire, and train qualified housekeepingcandidates.

-Attendstraining seminars to perfect housekeeping techniques andprocedures, and enhance supervisoryskills.

-Recordsdata concerning work assignments, personnel actions, and timecards, and prepares periodic reports. May prepare reportsconcerning room occupancy, payroll expenses, and departmentexpenses.

-Attendsperiodic staff meetings with other department heads to discusscompany policies and patrons complaints, and to makerecommendations to improve service and ensure more efficientoperation.

-Orient andfamiliarize new personnel with hotel facilities and operatinghours.

-

Controlall expenditures relating to Housekeeping, including labour, guestroom supplies, and all cleaning supplies andequipment.

-Oversee anyguest communications fromhousekeeping.

PREREQUISITES:

Education:Hotel management diploma or equivalent. Read and understandinstructions, safety rules, etc. Write reports with proper format,punctuation, spelling, and grammar. Speak with correct English andwell-modulatedvoice.

Experience:

-Minimum 2years housekeeping experience in a supervisory capacity, 2 yearsline level experience in all aspects of the Housekeepingdepartment.