customer service

Found in: Talent SA A C2 - 2 weeks ago


Khamis Mushait, Saudi Arabia مكتبة جرير Full time

Service and O&MCrew Lead

Ipsun Solarcomes from the Latin Ipsum, meaning your own and we are motivatedevery day to help people and companies generate their own powerfrom the sun to fight climate change.

Ipsunsolar maintains a portfolio of PV installations serving residentialand commercial clients across the DMV area. We are seeking newemployees with years of experience installing solar to help buildour growing Solar Operations and Maintenance division. This personwill work with the O&M Division Manager to survey potential newjobs, take service calls, and troubleshoot issues with systems.

The successful candidate can show they know howto troubleshoot systems both independently and sometimes withsupport from back at the office. They should be able to hustle toclear out service calls, maintaining good coordination with projectmanagement team, and get stellar customer service points.

If this is you, join us to be part of a companythat stands for quality


Responsibilities andDuties

  • Perform preventative and corrective maintenanceon residential solar, commercial solar and solar farms that areroof mounted or ground mounted.
  • Troubleshootingelectrical, control equipment faults, monitoringissues,...
  • Replacement/installation ofhardware, PV modules, inverters, monitoring equipment and any othercomponent
  • Prepare reports, mostly throughautomated tools, if needed to comply with deliverables in O&Mcontracts
  • Help in all areas of preventative andcorrective maintenance as directed by manager with minimalsupervision
  • Document completion of work andcleanup of job site
  • Attend training sessions onequipment as provided by the manufacturer and approved bymanager.
  • Use of equipment and resources inaccordance with instructions provided by thecompany
  • Adherence to Company policies, quality,environmental health and safety policies and good housekeepingpractices
  • Weekend on call duties for emergencyresponse to significant faults
  • Attend mandatorytraining sessions on new products, installation methodology andsafety
  • Additional duties required asneeded


Qualifications andSkills

  • 5 years of solar installation experiencerequired
  • Electrical experience in solarrequired
  • Commissioning experiencerequired
  • Must be able to show troubleshootingknowledge of multiple current and no longer available solar PVsystem equipment types
  • Curiosity to figure outwhy things are not going wrong and get to the root cause of theproblem
  • Must be able to lift50lbs
  • Ability to work in extreme environments(example: hot sun, cold, crawl spaces,etc.)
  • Must be willing and able to climbladders, stairs, work on rooftops and able to work on your feet forlong periods of time
  • Basic computer skillsincluding familiarity with Microsoft Officeprograms
  • High school diploma or GEDrequired
  • Excellent customer service skillsrequired
  • Ability to read and comprehendelectrical and mechanical schematics, technical manuals, proceduresand regulations
  • Must have a valid state drivers license and clean driving record
  • Must be ableto successfully pass a pre-employment criminal, driving and drugscreen
  • Ability to work well with others in acollaborative team environment
  • Electrical knowledge/training experience of atleast 3 years
  • May perform required travel forextended periods at a time
  • Must have goodorganization, communication, analytical, planning and customerservice skills
  • Must be flexible, be able toadapt to new situations, have self-control and have highintegrity
  • Must have flexibility to work duringweekends and be available on call at alltimes
  • Competent skills using Microsoft officesoftware s like Gmail, Google Drive, Excel,Word


Compensation AndBenefits

  • Position is full-time, based out of theWashington D.C. area
  • Health, Dental, LifeInsurances, Optional Vision and Accidentinsurance
  • 401(k) after 1 year withIpsun
  • 15 days PTO accrues overtime

  • customer service

    1 week ago


    Khamis Mushait, Saudi Arabia مكتبة جرير Full time

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