Assistant Call Centre Manager

4 weeks ago


Jeddah, Saudi Arabia Eram Talent Full time
  • Answering or making calls toclients to learn about and address their needs, complaints, orother issues with products orservices.
  • Responding efficiently and accuratelyto callers, explaining possible solutions, and ensuring thatclients feel supported and valued.
  • Engaging inactive listening with callers, confirming or clarifying informationand diffusing angry clients, asneeded.
  • Building lasting relationships withclients and other call center team members based on trust andreliability.
  • Utilizing software, databases,scripts, and tools appropriately.
  • Understandingand striving to meet or exceed call center metrics while providingexcellent consistent customer service.
  • Makingsales or recommendations for products or services that may bettersuit client needs.
  • Taking part in training andother learning opportunities to expand knowledge of company andposition.
  • Adhering to all company policies andprocedures.


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