Tamheer - Collection & Recovery (Riyadh)

3 weeks ago


Riyadh, Saudi Arabia Bupa Full time

Job Description

• Review debtor report to arrange communication with clients

• Address client’s email replies with follow up call 

• Reach RM for alternative Contact Information in case client is not answering the calls

• Obtain Commitment to pay (CTP) date and save it in Collect Smart

• Escalate all hardship cases to line manger for support

• Ensure the payment allocated correctly.


• Coordinate with credit control team for flagging


• Co-ordinate with internal departments to align membership data & premium calculation to help the department obtain the premiums on time

• Ensure to follow and meet the Quality Index protocol to enhance our customer experience.

• Ensure compliance with credit control policy

• Follow Bupa Values, policies and procedures

• Abide by rules of engagement with brokers / clients as per the agreed protocol

Skills

• Experience in customer service or finance is desirable

• Good communication skills


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