Senior Field Service Engineer
3 weeks ago
Job Description
Your role:
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Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH
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Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH
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Perform corrective maintenance, supported when necessary by tier-2 support helpdesk
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Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards
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Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
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Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization
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Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
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Use company property with care to ensure optimal results with minimal operational costs
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Keep abreast of new technologies likely to affect PH range of products
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Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
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Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies
You're the right fit if:
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University degree in Electrical and Electronics Engineering, Biomedical Engineering or relevant disciplines
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5 years of field service experience
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Strong knowledge in diagnosing and repairing electronic equipment, troubleshooting and responding to customers concerns
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Experience in MA&TC is preferred
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Strong customer service and communication skills
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Must be able to work both individually and in an established team setting
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Advanced level of English & Arabic is a must
Desired Candidate Profile
Education:
Bachelor of Technology/Engineering
Gender:
nm
Nationality:
Any Nationality
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