Account Manager

4 weeks ago

Dammam, Saudi Arabia Aramex Full time

Location: Dammam, Saudi Arabia
Grade: S1 

Purpose of the Job:
To achieve revenue growth through the development of new business and maintaining existing customers in line with Aramex commercial strategies.

Job Responsibilities:

Responsible for achieving the assigned revenue targets by converting opportunities, retaining existing business, and growing new opportunities from the existing customer base, to achieve agreed profit margins. Ensure healthy cash flow by supporting credit collection activities. Identify, develop and maintain the relationship with a defined number of accounts through networking with the decision-makers and understanding business challenges and opportunities. Act as the customers’ main point of contact, working closely with different Aramex stakeholders to respond to all customers queries, problems or issues. Drive a high level of customer satisfaction through engaging key stakeholders across the network to maximize revenue growth and minimize leakage. Support the Channel Manager in customer sales forecasting and setting sales objectives, in support of the overall channel objectives. Drive the tender process within the vertical, working closely with the tenders’ team. Responsible for account planning, development, implementation of vertical-specific activities & programs. Assist in the completion of RFPs for the purpose of obtaining new projects. Collect required customer information and documents to ensure proper customer onboarding and efficient operational handover. Track and analyze existing accounts’ performance to support the development of new solutions for the customers and to create new account plans to achieve and exceed targets. Contribute to the development of new solutions based on customer needs, market dynamics, and best practices, and ensure proper implementation in coordination with all stakeholders. Perform all aspects of the sales process and input & update all customer information utilizing CRM. Constantly build market & customer intelligence in the respective sector through proactive research about best practices within the industry and competitors.

Job Requirements (Experience and Education):

Bachelor’s degree in business or any other related field. Proficiency in MS Office (Excel, Word, PowerPoint, and Outlook). At least 2 - 3 years sales experience, preferably in Freight Forwarding, Supply Chain, Transportation & Logistics and Shipping Lines.

Skills and Competencies:

Proven track record of attaining organizational and personal objectives – Results Oriented. Strong Business Acumen and Industry Knowledge and the ability to implement them to achieve long term objectives. Strong Work ethic and Customer-Centric mindset. Proven track record in improvements in forecasting, account planning, and analytical skills. Proficient in working with Global and local leaders to develop short and long-term goals that are specific to our commercial organization – Results Oriented. Adaptable, strong team player with outstanding communication skills and ability to work with all functional areas (Cross-Functional Relationship Management). Strong Negotiation Skills, incorporating various strategies and desired outcomes. Ability to influence all customers (both internal and external) on issues that impact the business. Proficiency in the usage Microsoft office and other tools, to deliver key accountabilities.

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