Application Specialist-Total Solutions Team

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Abbott Healthcare Products Ltd Full time

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
Career development with an international company where you can grow the career you dream of .
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Application Specialist-Total Solutions Team

The positions works out of our Saudi Arabia location in Abbott Transfusion Medicine division.
As an Application Specialist, you'll provide support to ADD customers and field personnel as the primary contact for ADD's highest complexity instruments for onsite instrument and assay integration and training; and serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the phone; and document information into the complaint handling system.

What You'll Do:

Responsible for implementing and maintaining the effectiveness of the quality system.
Lead multi-site/multi-instrument integrations for ADD instruments and reagents into customer sites/laboratories; including new product launch (NPL) products. Conduct comprehensive customer entrance interview to understand the customer's needs; and manage their expectations within the defined service offerings.
Plan the onsite integration process. Work with implementation project managers as technical lead to execute project plan across customer systems. Work with the customer to take ownership of the instrument.
Assist customers with meeting their regulatory and validation requirements. Provide appropriate training for the customer on the newly installed instrument. Manage the integration process to meet customer expectations and timeline. Conduct thorough exit interview to present integration results and secure customer buy-in.
Lead critical account management situations as part of combined sales/service/support effort.
Perform troubleshooting on issues related to reagent or instrument performance designed to improve customer self-sufficiency.
Provides technical phone and on-site support to proactively maintain product performance or resolve customer complaints with ADD products for hardware; software and reagent issues.
Investigate problems; diagnose probable causes; systematically eliminate alternatives; provide solutions; document information into complaint handling system. Position is critical to the support of the CAPA Quality Sub-System with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns.
Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner. Provide immediate feedback to CSO; GSS; and others regarding NPL field performance.
Deliver onsite or classroom based customer training. Customize onsite training to meet specific customer needs.
Maintain and develop technical competence on instruments assigned as well as job-related tools and processes.
Consults in the sales cycle regarding integration/technical/workflow issues; and the service cycle on HSI or other account management issues.
Manage time; territory; systems and accounts effectively to meet customer needs; organizational priorities; and sales objectives.
Follow defined TAS work processes for all aspects of job; including integration procedures; complaint documentation; time documentation; activity documentation; and TOR documentation. Provide data to the organization on customer use/preferences leading to customer driven design/customer usability.
Responsible for identifying and communicating critical gaps and recommend potential improvements to cross-functional work processes.
Function as SME or point-person on complex processes on cross-functional teams. Provide technical information to direct management/peers and other functional groups.
Mentors new field personnel (sales/service) on TS responsibilities and work processes; and mentors new TS hires in daily responsibilities.

Required Qualifications:

Bachelor's Degree in science; engineering; electronics or Medical
2-4 years experience in laboratory environment, field service or Abbott Diagnostics products in MEA region
Expertise in Instrumentation and Assays
Language Fluency in English, Arabic and French
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

N/AIn specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

TM Transfusion Medicine

LOCATION:

Saudi Arabia > Riyadh : NCCI Tower

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable
#J-18808-Ljbffr

  • Application Specialist-total Solutions Team

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.You will...

  • Application Specialist-Total Solutions Team

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will...

  • Application Specialist-Total Solutions Team

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will...

  • Application Specialist-Total Solutions Team

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will...

  • Senior Partnerships Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SDC Application Full time

    Exciting Opening for a Business Development Specialist: Are you a results-oriented professional with a knack for identifying and capitalizing on partnership opportunities? Join our team as a Partnerships Specialist and play a key role in driving business development through strategic collaborations. We're looking for a proactive self-starter with strong...

  • SAP Applications Architect

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Müller's Solutions Full time

    About Müller's Solutions:Müller's Solutions is a leading provider of SAP consulting services, specializing in helping businesses transform and optimize their SAP systems. As a trusted partner, we provide innovative and tailored solutions to meet our clients' unique needs. Our team of experts is dedicated to delivering high-quality results and ensuring the...

  • Specialist Solutions Architect

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Specialist Solutions Architect - Artificial Intelligence & Machine Learning, MENAT Specialist SalesAre you passionate about Machine Learning, Deep Learning (ML) and Artificial Intelligence (AI)? Are you excited by the challenge of driving production usage of Machine Learning and AI? Come join usAmazon Web Services (AWS) is looking for an experienced AI & ML...

  • Senior Applications Analyst

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Essential Responsibilities and Duties:Supports the Applications Specialist by gathering requirements and coordinate with other HITA Departments to ensure proper collection of infrastructure requirements.Creates test transactions and run tests to find errors and to confirm programs meet specifications.Supports the Applications Specialist and vendors with...

  • Solution Sales Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha Full time

    Solution Sales Specialist - (Zoho Business Applications)Riyadh, Saudi Arabia | Posted on 04/28/2024 We support the Kingdom's largest and most complex organizationsacross all industries in delivering Enterprise Transformation withclear mission to support our customers to grow better not just biggerfocusing on efficiency and not just effectiveness. We are...

  • SAP Applications Architect

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Müller`s Solutions Full time

    About Müller's Solutions:Müller's Solutions is a leading provider of SAP consulting services, specializing in helping businesses transform and optimize their SAP systems. As a trusted partner, we provide innovative and tailored solutions to meet our clients' unique needs. Our team of experts is dedicated to delivering high-quality results and ensuring the...

  • Solutions Designer

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Müller's Solutions Full time

    Müller's Solutions, a leading Tech consulting firm specializing in Tech Outsourcing, Managed Services, SAP implementation & Support, and Global Tech Recruitment, is seeking a skilled Solutions Designer to join our team. With offices in Germany, Saudi Arabia, United Arab Emirates, and Egypt, we have a global presence and a diverse talent pool that allows us...

  • Payroll Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tools&solutions Full time

    Tools & Solutions is an A-to-Z Business Solutions, initiating win-win business solutions for over 500 Organizations, including governmental organizations, for the last ten years.T&S communication team members turn opportunities into action every day, whether they are developing brand new accounts or expanding on existing ones. Whatever their product,...

  • Solution Architecture Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Parsons Full time

    Parsons is looking for an amazingly talented Solution Architecture Specialist to join our team in NEOM. Parsons is providing Project Management Consultancy (PMC) services for the development of NEOM Infrastructure in the Kingdom of Saudi Arabia. NEOM is a planned cross-border city in the Tabuk Province of northwestern Saudi Arabia. The site is near the Red...

  • Applications Administrator Team Lead

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia 700apps Full time

    The Applications Administrator who has worked and can work on homegrown applications and coding (bug fixing) on Angular, Node.JS, APGii, and Flutter platforms. The application is custom made provides services to clients through mobile and web. This scope includes maintaining application software, health checks, monitoring and troubleshooting issues within...

  • SAP Applications Architect

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Müller`s Solutions Full time

    About Müller's Solutions:Müller's Solutions is a leading provider of SAP consulting services, specializing in helping businesses transform and optimize their SAP systems. As a trusted partner, we provide innovative and tailored solutions to meet our clients' unique needs. Our team of experts is dedicated to delivering high-quality results and ensuring the...

  • Solutions Sales Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ZainTech Full time

    We are looking for a highly motivated and results-driven individual to join our team as a Solutions Sales Specialist. As a Solutions Sales Specialist, you will be responsible for driving revenue growth by identifying customer needs, crafting tailored solutions, and effectively articulating the value of products and services. You will collaborate closely with...

  • Senior Solutions Operations Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Mozn Full time

    Senior Solutions Operations SpecialistOn-site Solutions Full time Riyadh, Riyadh Province, Saudi Arabia DescriptionMozn is a rapidly growing technology firm revolutionizing the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it's working to realize Vision 2030 with a proven track record of excellence in supporting...

  • Specialist Solutions Architect

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) - H11 Full time

    Experience in design/implementation/consulting of Machine Learning/AI/Deep Learning solutions Strong expertise with classification models Solid grounding in statistics, probability theory, data modeling, machine learning algorithms and software development techniques and languages used to implement analytics solutions Deep experience with data modeling and...

  • Principal Solutions Architect

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dell GmbH Full time

    Principal Solutions Architect (Saudi National)as rated by current and former employeesPrincipal Solutions Architect (Saudi National)When our customers are looking for consultative IT expertise, where else would they turn but to the company driving human progress through technology? Our Solutions Architecture team within Professional Services are specialists...

  • Creative Copywriter

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SDC Application Full time

    Calling All Creative Minds:Are you passionate about the power of words to inspire action and evoke emotion? Join our forward-thinking marketing team as a Creative Copywriter and take the lead in shaping our brand's narrative across multiple platforms. We're looking for a creative genius with a mastery of language, an innate sense of storytelling, and a...