Applications Administrator Team Lead
2 weeks ago
Responsibilities:
- Communicate and partner with product owners and business stakeholders to understand requirements, identify application impacts, and recommend solutions
- Maintains software including installations, configurations, updates and patches, user authentication, management, and provisioning
- Monitors and troubleshoots capacity, performance, and availability issues in the assigned environment(s)
- Performs proactive analyses of relevant system log files to maintain application health
- Provides primary ownership for identification, documentation, and resolution of all application-related problem tickets, including assisting with root cause analysis
- Partners with cross-functional teams across IT to effectively resolve issues, including Service Desk L1 support and Development team L3 support
- Develop high-quality documentation related to the Application admin, functional, deployment, and training
- Bachelor's degree in Computer Science, Information Technology, or relevant field (or four additional years related work experience in lieu of bachelor's)
- Five years related work experience (i.e. storage/technical experience with concentrated knowledge in one or more areas). (Angular, Node.JS, APGii, and Flutter)
- Knowledge of the ITIL process framework - Incident Management, Problem Management, Change Management, and Service Level Management
- Ability to work from Riyadh
- Ability to provide 24x7x365 support, and some weekend work
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