Helpdesk Operator

2 weeks ago


المملكة العربية السعودية, Saudi Arabia AtkinsRéalis Full time
Reporting directly to the Tatweer Schools PPP Wave CAFM & IT Manager & Helpdesk Supervisor, the CAFM operative will be responsible for the following:

  • Provide a helpdesk function to deliver related managing agent services to the Wave1 project
  • Work on a shift basis which could include weekend and night working
  • Assist the operations team in the daily operations of the CAFM system
  • In conjunction with the helpdesk supervisor, produce reports to performance levels
  • Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures
  • Ensure client issues are professionally resolved
  • To meet or exceed Targets and KPI requirements set by senior management from time to time
  • Understand all programs, systems, and procedures necessary to perform the role effectively (Training will be provided)
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information

Accountabilities:

  • Establish and maintain good working relationships and lines of communication with peers, client and supply chain representatives
  • Good communication with the FM staff, vendors and supply chain from a helpdesk perspective
  • Perform emergency support duty, if required
  • Accurate capture and inputting of all required information
  • Close relations with coordinators to ensure operational effectiveness

Skills

Job Requirements:

  • Minimum 2 years working experience in a call center/helpdesk type role preferred
  • Strong Interpersonal skills, initiative, analytical thinking.
  • Perfect command of spoken and written English
  • Must have experience working with Facility Management Background.
  • CAFM experience is preferred.
  • Must be Saudi national
  • Excellent computer skills, knowledge of web/internet technologies and MS Office

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