Technical Support Specialist

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Rewaa Full time

Job Purpose
We are looking for a
Tamheer Trainee (
training program for six months) as a Technical Support Specialist. You will play a crucial role in providing exceptional technical support and assistance to our customers. You will be responsible for troubleshooting software issues, resolving customer inquiries, and ensuring a positive customer experience. This role requires a strong technical background, excellent communication skills, and a customer-centric approach.

Key Accountabilities

  • Provides technical training, instruction, and assistance to maintenance personnel; makes work assignments.
  • Provide assistance and instructions to help problems.
  • Developing and updating methods of communication and quick responses with the client.
  • Generate regular reports on customer inquiries, issue trends, and support metrics to identify areas for improvement.
  • Alert team members of trending issues and share newfound knowledge as applicable.
  • Test and evaluate new hardware.
  • Managing multiple cases at one time.
  • Assist management in creating training materials pertaining to computer troubleshooting and usage.
  • Reviewing recordings and team conversations, correcting errors, and responding to inquiries.
  • Performs other related duties as required.

Requirements and Qualifications

  • A university degree in computer science or network engineering is required.
  • Must be eligible for Tamheer program.
  • Knows about point of sale (POS) systems.
  • Strong interpersonal and communication skills.
  • Customerservice skills.
  • Strong issue analysis skills and investigation of technical issues.
  • Working knowledge of CRMs and Knowledge systems any major CRM or Knowledge system JIRA.
  • A strong sense of empathy with customers trying to use our products.
  • Ability to work independently, with others in a diverse team environment.

Competencies

  • Dynamic Learning Mindset (L1)
  • Teamwork and Collaboration (L1)
  • Communication (L1)
  • Organizational Awareness (L1)
  • Problem Solving and Decision Making (L1)
  • Creativity and Innovation (L1)
  • Customer Focus & Service (L1)
  • General Evaluation & Feedback (L1)

Work Environment

  • This is an office job.

Compensation and Benefits

  • Along with the financial allowance of 3,000 SAR from Tamheer, we will offer trainees a monthly reward of 1,000 SAR.
  • Rewaa is a fastgrowing company with excellent opportunities for employment upon successful completion of the traineeship program.


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