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Technical Support
2 weeks ago
Responsibilities:
- Capable to support these operating systems Windows, Mac, Linux
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
Requirements:
- Good understanding of computer systems, mobile devices and other tech products
- Handson experience with Windows/Linux/Mac OS environments
- Ability to diagnose and troubleshoot basic technical issues
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Handson experience with Windows/Linux/Mac OS environments
- Ability to diagnose and troubleshoot basic technical issues
- Ability to provide stepbystep technical help, both written and verbal
Benefits
- Private Health Insurance
- Paid Time Off
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