Technical Support

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Arabic Computer Systems Full time

Responsibilities:

  • Capable to support these operating systems Windows, Mac, Linux
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports

Requirements:

  • Good understanding of computer systems, mobile devices and other tech products
  • Handson experience with Windows/Linux/Mac OS environments
  • Ability to diagnose and troubleshoot basic technical issues
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Handson experience with Windows/Linux/Mac OS environments
  • Ability to diagnose and troubleshoot basic technical issues
  • Ability to provide stepbystep technical help, both written and verbal

Benefits

  • Private Health Insurance
  • Paid Time Off


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