Technical Support Specialist
2 weeks ago
Job Purpose:
Rewaa Technology Company is seeking a Technical Support Specialist for a Tamheer position, to assist our customers with technical problems when using our products.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Key Accountabilities:
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
Requirements and Qualifications:
Good with Excel.
Work under Pressure.
Good knowledge with electronic trades.
Compensation and Benefits:
- Competitive monthly salary.
- Health insurance compensation.
- 21 workingdays annual vacation.
- Stock Option Plan.
- Rewaa is a fastgrowing company with great opportunities to develop.
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