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Senior Customer Service Rep

3 months ago

Jeddah, Makkah Province, Saudi Arabia مركز جمال مصطفى محمد زاهد للتدريب Full time
We are looking for a senior customer service rep to handle our customers inquires and compnaints.

**الرد على استفسارات العملاء سواء عبر الهاتف أو WhatsApp أو وسائل التواصل الاجتماعي**

**حل المشكلات البسيطة إلى المتوسطة التعقيد مباشرة مع العملاء ، باتباع القواعد الارشادية للشركة**

**العمل مع مصمم الشركة لضمان المحتوى المحلي المناسب لوسائل التواصل الاجتماعي**

**الاتصالات. والمساعدة في الترجمة العربية حسب الحاجة.**

**نشر محتوى على وسائل التواصل الاجتماعي حسب التعليمات و السياسة المتبعة**

**متابعة عمليات الشركة في التعامل مع الطلبات وقضايا العملاء.**

**ضمان خدمة عملاء جيدة في جميع الأوقات**

**المتابعة مع العملاء في حالة وجود مشكلات لم يتم حلها.**

**استكمال التقارير اليومية اللازمة**

**ضمان التعامل السليم مع نظام CRM المتعلق بعلوم الكمبيوتر**

**Salary**: ریال4, ریال4,500.00 per month

Ability to commute/relocate:

- Jeddah: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Service: 3 years (required)

**Language**:

- English (required)