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Customer Service Manager

2 months ago

Jeddah, Makkah Province, Saudi Arabia Aggreko plc Full time
About the Role

We are seeking a highly skilled Customer Service Manager to join our team at Aggreko plc. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Direct daily operations of the customer service team to ensure seamless customer experiences
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention
  • Collaborate with sales and operations teams to ensure a high level of customer service
  • Manage contract and invoicing activities to ensure process compliance
  • Drive improvements to deliver world-class customer service and best-in-class process efficiency
Requirements
  • Minimum of 7 years of customer service experience, with at least 5 years of previous supervisory experience
  • PC literacy in a Microsoft environment and ERP system
  • Demonstrated leadership success in a complex, nation-wide organization
  • Customer-focused with a strong sense of urgency for creative solutions
  • Excellent interpersonal skills with the ability to communicate across all levels of the organization
What We Offer

We offer a competitive compensation package, industry-leading benefit plans, continuous training and development, and career growth opportunities.

We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes, and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

Equal Opportunity Employer, including disability and veterans.