Director of Operations

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International, Inc. Full time
Job Number
Job Category Rooms & Guest Services Operations
Location The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience


• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR


• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability


• Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.


• Analyzes service issues and identifies trends.


• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.


• Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.

Managing Revenue Goals


• Monitors hotel operations sales performance against budget.


• Reviews reports and financial statements to determine hotel operations performance against budget.


• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.


• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams


• Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.


• Develops systems to enable employees to understand guest satisfaction results.


• Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience


• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.


• Responds to and handles guest problems and complaints.


• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.


• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities


• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.


• Ensures employees are treated fairly and equitably.


• Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).


• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.


• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.


• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.


• Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.


• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.


• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.


• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

#J-18808-Ljbffr

  • Operations Director

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CG Resourcing Full time

    The RoleMy client is a leading project management company with an excllent reputation a track record of working on some of saudi arabia largest projects. They are currently looking to strengthen their head office team and are looking to recruit an experienced Operations Director. The Operations Director shall ensure that the consultancy management Business...

  • Director of Finance And Operations

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Partanna Full time

    This is a full-time remote role for a Director of Finance And Operations. The Director of Finance And Operations will be responsible for financial planning, financial statements, analytical skills, finance, and financial reporting. The role will involve managing financial operations, developing and implementing financial strategies, analyzing financial data,...

  • Operations Director

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Shafaq International Trading Full time

    Job SummaryWe are supporting an International engineering services organization on a 5-year project in Riyadh, Saudi Arabia.We are looking for a candidate with experience in the region to lead a brand new project as part of the regions largest infrastructure programmes.Interviews will be taking place within 5 days of application if shortlisted by our...

  • Operations Director

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Shafaq International Trading Full time

    Job SummaryWe are supporting an International engineering services organization on a 5-year project in Riyadh, Saudi Arabia.We are looking for a candidate with experience in the region to lead a brand new project as part of the regions largest infrastructure programmes.Interviews will be taking place within 5 days of application if shortlisted by our...

  • Director of Operations

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Precision Hire Solution Full time

    Position: Director of Operations (Full time # Property / Office: Al Faisaliah Hotel Riyadh Location: Riyadh Saudi Arabia Scope of Position: Oversee the operations of the hotel and provide professional advisory and executive support to the General Manager. Responsibilities: Assisting the General Manager:To translate and execute strategies into operational...

  • Operations Director

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Mindfield Resources Full time

    Our Client: A reputed business house in the QSR industry is looking to hire an Operations Director based in KSA.Your Role: Oversee day-to-day operations and supply chain management for all QSR outlets, ensuring consistency and quality through standard operating procedures. Conduct regular site visits and set KPIs to evaluate operational efficiency and...

  • Director of Finance And Operations

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Partanna Full time

    Company Description Partanna is a technology company that is pioneering commercially scalable carbon-removal solutions. Our innovation is capable of generating top-performing, tech-based carbon removal credits in a fast-growing global market. By delinking development from pollution, our vision is to jump-start a new era of nature-positive construction. Role...

  • Director of Operations

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia TAIT Towers Full time

    TAIT Towers is the Market Leader in designing, constructing and delivering world-class solutions for live experiences.Whether it's creating awe-inspiring spectaculars, complex touring stages, theatre engineering solutions, brand activations or cruise ship installations, TAIT delivers world-class solutions for live experiences. With its proprietary...

  • Operations & Support Program Director

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia MBR Partners Full time

    Operations & Support Program DirectorMBR Partners is seeking a senior Operations Program Director for a major smart city project in Saudi Arabia - this is an opportunity to be engaged in one of the world's major development projects.Education: Master's degree in management or technology field (Highly preferred) Or Bachelor's Degree in Computer Science,...

  • Operations and Maintenance Director

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Parsons Oman Full time

    Job Description:Parsons is looking for an amazingly talented Operations and Maintenance Director to join our team In this role you will get to manage a large Infrastructure Operations and Maintenance portfolio on behalf of the client.What You'll Be Doing:Will lead workshops and meetings with the Client to ensure compliance with all management systems and...

  • Operations and Maintenance Director

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Parsons Full time

    Parsons is looking for an amazingly talented Operations and Maintenance Director to join our team In this role you will get to manage a large Infrastructure Operations and Maintenance portfolio on behalf of the client.What You'll Be Doing: Will lead workshops and meetings with the Client to ensure compliance with all management systems and develop...

  • Director HR Operations

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Mindfield Resources Full time

    Job Description:Our Client: One of the leading construction companies in the Kingdom is looking out for a Director of HR Operations.The incumbent will be responsible for Developing and implementing HR policies, procedures, and programs to support the company's strategic goals and objectives. Additionally, provide leadership, direction, and support to the HR...

  • Operations Director

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia HR2O Full time

    Company Overview: Our client is an innovative online marketplace revolutionizing the car buying and selling experience. With a funding of more than $18 million in Series B round, our client is geared up to shape the Future of Digital Automotive Commerce, and unlock extraordinary possibilities Job Overview: Are you a data-driven strategist ready to shape key...

  • Director of Operations

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ericsson Full time

    About this opportunityThe Managed Service Operations Director is the main responsible for the MS organisation, including long term objectives and leading and managing daily operation.What you will do Manage the network operations organizations in gaining high efficiencies. Ensure the overall management and operations of the customers' network within defined...

  • TAHALUF - Exhibition Director

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Informa Connect of Informa PLC Full time

    TAHALUF - Exhibition Director Full-timeCompany Descriptionis rewriting the events playbook. Its purpose is transformational, its DNA digital, and its ambition unprecedented. Tahaluf is scaling to further increase its lead as the largest B2B Live and On Demand Events organiser in Saudi Arabia: by SQM, Attendance, Colleagues and Revenue. To scale at this pace...

  • Operations Director

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Mace Full time

    The opportunityTo provide highly visible and comprehensive leadership for all aspects of the FM consultancy business across all global activities and opportunities. Ensure that all elements of the FM consultancy business are aligned with and are complimentary to the overall Mace objectives.This role can be based in KSA, UAE and UK.Your responsibilities will...

  • D and Cms Operations Director

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia TRS Staffing Full time

    TRS Middle East is working with a leading PMC in Saudi Arabia and are looking for a Design and Construction Management Services Operations Director to be based in Riyadh.The Operations Director shall ensure that the Design Services (DS) and Construction Management Services (CMS) Business Units operate efficiently across the organization and with external...

  • Event Operations Director

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia webook Full time

    Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job youre looking for, is Saudis #1 private event ticketing and experience booking platforms in terms of technology, features,...

  • Operations & Support Program Director

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia MBR Partners Full time

    MBR Partners is seeking a senior Operations Program Director for a major smart city project in Saudi Arabia - this is an opportunity to be engaged in one of the world's major development projects.Education: Master's degree in management or technology field (Highly preferred) Or Bachelor's Degree in Computer Science, Engineering, Information Technology,...

  • Director of Operations

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Riyadh Airport Marriott Hotel, Airport Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementAdditional Information:This hotel is owned and operated by an independent franchisee, Dur Hospitality Company SJSC. The...