Merchant Success Onboarding Specialist

2 weeks ago


Jeddah, Makkah Province, Saudi Arabia Salla Full time
  • Onboarding customers which include setting up accounts and on-site training.
  • Help drive fast time to the first implementation and overcome any blockers that may arise
  • Provide holistic program support to new customers in the onboarding phase
  • Clearly communicate account setup requirements and expectations with customers and key stakeholders
  • Assist and Coach customers on Salla Products and trainings to enable them to become self-sufficient.
  • Ensure seamless customer handovers from the Onboarding team to the regional Customer Success team.
  • Onboard, guide, and mentor the seller on one on one basis at every touchpoint in their Journey.
  • Bachelor's degree
  • 2+ years experience in a customer-facing role at a SaaS company
  • Experience with E-commerce platforms ( Preferred has an experience managing stores at Salla)
  • Excellent communication skills
  • Strong problem solving and analytical skills
  • Critical thinking and proven complex problem solving skills required.

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