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Team Leader

3 months ago

Jeddah, Makkah Province, Saudi Arabia Sunset Hospitality Group Full time

Founded in 2011, Sunset Hospitality Group (SHG) is a global leader in creating and managing unique hospitality experiences. Operating in 16 countries with 31 brands, SHG delivers high-quality services across resorts, beach clubs, restaurants, and nightlife venues. Notable concepts in its portfolio include METT Hotels & Resorts, Azure Beach, Ammos, Dream, SUSHISAMBA, and more.

The Team Leader at our Gaming Center will be responsible for overseeing the daily operations, ensuring exceptional customer service, and leading a team of gaming associates. This role requires a blend of leadership, gaming knowledge, and customer service skills to enhance the overall gaming experience for our customers.

Main Responsibilities

  • Lead by example in delivering outstanding customer service, resolving customer complaints, and ensuring a positive gaming experience for all patrons.
  • Oversee the day-to-day operations of the gaming center, including opening and closing procedures, equipment maintenance, and inventory management.
  • Ensure all gaming equipment and facilities are in excellent condition, coordinating with maintenance staff as needed.
  • Plan and execute gaming events, tournaments, and promotional activities to attract and engage customers.
  • Collaborate with marketing and promotional teams to develop and implement strategies to increase foot traffic and customer retention.
  • Ensure events are well-organized, adequately staffed, and provide a seamless experience for participants.
  • Ensure the gaming center complies with all local, state, and federal regulations, including health and safety standards.

Qualifications

  • Proven experience in a leadership role, preferably within the gaming or entertainment industry.
  • Strong knowledge of gaming trends, equipment, and customer service best practices.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Strong problem-solving skills and the ability to handle high-pressure situations.

Benefits

  • Competitive Salary
  • Discounts Across Sunset's Venues and More: Experience the Sunset lifestyle to the fullest with exclusive discounts at all our venues and beyond.
  • Career Growth Opportunities: Your professional journey is our priority. Elevate your career with tailored growth opportunities that align with your ambitions.

Job Types: Full-time, Permanent

Experience:

  • Gaming Center: 3 years (Required)
  • Customer Service: 3 years (Required)
  • Team Leader: 1 year (Required)

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