Contact Center Team Leader
2 weeks ago
Job Description:
Purpose of Role:
To assist management in maintaining customer operations quality of service. To supervise, develop and gear the performance of the customer service representatives towards agreed upon goals. Manage day-to-day planning and operations. Act as a focal point and smoothen communications between front liners and management. Insure consistency in policies and procedures.
Scope & Responsibilities:
- Contribute to maintaining Contact Center's targeted quality of service level
- Line manage a team of Contact Center Agents and ensure their performance adherence to quality standards
- Monitor and evaluate Contact Center Agents' performance through quantitative and qualitative techniques
- Produce, and submit periodic performance reports to Contact Center management suggesting areas of development and enhancement
- Train and coach Contact Center Agents' to guarantee the sustainability of quality service
- Conduct monthly sessions to ensure performance feedback
- Deliver solutions, support and guidance for Contact Center Agents' inquiries
- Liaise with other departments and subdivisions to update Contact Center staff on new services and promotions.
Performance Objectives:
- Timely submission of quality forms and conduction of feedback sessions to provide regular performance appraisals.
- Contribution to maintain the Contact Center SL within the departmental goal
- Full support to recruitment and departmental staffing
- Facilitation assigned projects and development of process improvement
- Ensuring team average quality and productivity are within Contact Center's targeted thresholds
Skills:
Experience and Expertise:
- University degree
- Excellent interpersonal skills
- 25 years experience in Contact Centers
- At least one year of experience at a supervisory level.
- Superior verbal and written communication skills
- Management, coaching and leadership skills.
- Troubleshooting skills
- Dynamic resultoriented approach to work
-
Contact Center/project Manager
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia Talent Pal Full timeJob DescriptionPurpose of Role:To lead the direction of the contact center within the contact center department. To ensure that high-performance standards are achieved through creating a high caliber, quality-focused Contact Center Department as well as educating and motivating staff to attain high levels of productivity and future management positions.Scope...
-
Team Leader
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia Sunset Hospitality Group Full timeFounded in 2011, Sunset Hospitality Group (SHG) is a global leader in creating and managing unique hospitality experiences. Operating in 16 countries with 31 brands, SHG delivers high-quality services across resorts, beach clubs, restaurants, and nightlife venues. Notable concepts in its portfolio include METT Hotels & Resorts, Azure Beach, Ammos, Dream,...
-
Team Leader
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia Almarai Full timeTeam Leader - Industrial (Bakery - Jeddah)Competitive Base Salary, Housing Allowance, Generous Leave, Medical Cover, Discretionary Bonus, Training, and development etc.The CompanyAlmarai is the world's largest vertically integrated dairy and the region's largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi...
-
Customer Relations Center Team Leader
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia Nestle Operational Services Worldwide SA Full timeYou're energized by challenges, creative brand-buildingand great coffee?The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of coffee - just like a skilled barista.From this beginning more than 30 years ago, the Nespresso brand concept, the Nespresso Trilogy: exceptional coffees, smart and stylish coffee...
-
Call Center Agent
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia Masar Center Full timeSummary:The Healthcare Call Center Agent is a vital point of contact for patients within a healthcare organization. This role provides excellent customer service by assisting patients with various inquiries and tasks related to their healthcare needs.Responsibilities: Answer high volumes of inbound and outbound calls promptly and professionally. Effectively...
-
Team Leader
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia Rentokil Pest Control South Africa Full timeRentokil Boecker is seeking a highly motivated and experienced Team Leader to join our team. As a Team Leader, you will be responsible for leading a team of service technicians and ensuring the delivery of high-quality service to our clients.Key Responsibilities:Manage and supervise a team of service technicians,Ensure the delivery of excellent service to...
-
Service Cluster Team Leader
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia Hitachi Energy Full timeYou as a Service Cluster Team Leader will be part of Hitachi Energy business based in Jeddah, Saudi Arabia:Your responsibilities: General Field Sales: Key Clients work includes facetoface and remote selling to both new and existing key. Customers including Selling directly to the end consumer/business purchaser or indirectly through various sales channels....
-
Team Leader
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia 2P Perfect Presentation Full timeMultidisciplinary design firm is seeking a Railroad/Bridge Engineer to join their Omaha team Responsibilities:Responsible for technical design and support for railroad bridge and supporting structure projectsOversee staff and workloadMentor/train junior staffEnsure QA/QC standards are metPerform research and write technical reportsTravel to job sites as...
-
Maintenance Support Team Leader
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia BAE Systems Full timeMaintenance Support Team LeaderSalary: CompetitiveGrade: 5Location: Taif, Saudi ArabiaJOB PURPOSEBAE Systems is the UK Government's nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force (RSAF) aircraft and train...
-
Sales Team Leader
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia WT for Tourism and Travel Full timeSales Team leader required for a Travel Agency and Online B2b portal, Female Saudi is preferred. Job description Aware with GDS systems are preferable. Maximum Age 30 years. Fresh Graduate are Welcome. very good in English. Paid Training period
-
HLC Team Leader
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia Vanderlande Industries GmbH Full timeLead HLC (Application Team) to provide the below scope.Manage the High-Level Controls (HLC) team ensuring the development of the team skills and response capabilities.Manage and maintain high availability IT service 24/7 with pro-active monitoring and intervention involving OS and application-level cluster management.Manage preventive and corrective...
-
HLC Team Leader
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia Vanderlande Industries B.V. Full timeLead HLC (Application Team) to provide the below scope.Manage the High-Level Controls (HLC) team ensuring the development of the team skills and response capabilities.Manage and maintain high availability IT service 24/7 with pro-active monitoring and intervention involving OS and application-level cluster management.Manage preventive and corrective...
-
Team Leader
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia Chalhoub Group Full timeINSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion,...
-
Production Team Leader
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia Precision Hire Solution Full timeJob Title: Production Team Leader Function: Supply Chain Make Location: BUL Factory Jeddah Reports to: Production Assistant Manager Terms & Conditions: Full time Based in Jeddah Factory Shift Working Pattern / 6 Days per Week ABOUT UNILEVER With 3.4 billion people in over 190 countries using our products every day Unilever is a business that makes a real...
-
Demand Management Team Leader
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia BAE Systems Full timeDemand Management Team LeaderDemand Management Team LeaderGrade: 5Location: Taif, Saudi ArabiaJOB PURPOSEBAE Systems is the UK Government's nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force aircraft and train...
-
Call Center Agent
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia Pullman ZamZam Makkah Full timeCompany DescriptionWhat is in it for you: ALL Heartist benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world Ability to make a difference in the local community through our...
-
Butler Shift Leader
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia Jeddah Full timeButler Shift Leader-Sofitel Shahd AlmadinaWe are looking for an experienced Butler shift leader, who will play a vital role in overseeing the daily operations of the Butlers team, organizing and directing Butlers for pre-arrival, arrival, in-house, departure and post-stay arrangements. Guides and inspires the Butlers through examples, innovative-thinker,...
-
Call Center Operator
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia Talent Pal Full timeLocation: Jeddah Jeddah Saudi Arabia Requisition ID: 74177Schindler stands for mobility. Mobility needs experts. Join our team in Jeddah.Founded in Switzerland in 1874 the Schindler Group is a leading global provider of elevators escalators and related services. Schindler mobility solutions move two billion people every day all over the world. Behind the...
-
Senior Procurement Team Leader
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia Almarai saudi Full timeRepresent the company s products and services on the ground. Meet weekly, monthly, and annual sales quotas through the successful implementation of sales and marketing strategies and tactics. Generate leads and build relationships planning and organizing daily work schedule to call on existing or potential clients. Develop and implement territory action plan...
-
Call Center Operator
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia Talent Pal Full timeLocation: Jeddah, Jeddah, Saudi ArabiaRequisition ID: 74177Schindler stands for mobility. Mobility needs experts.Join our team in Jeddah.Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move two billion people every day all over the world. Behind the...