Ux/cx Specialist

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia webook Full time
Do you want to love what you do at work? Do you want to make a difference, an impact, transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

We are looking for
UX/CX Specialist to join our dynamic team.

Key Responsibilities:

  • Work with product, design and engineering teams to ensure optimal digital user experience of the product
  • Evaluate and provide enhancements for key user journeys based on established scientific usability, information architecture, design and content principles
  • Conduct usability testing and other forms of user research with real users
  • Report findings and recommendations to relevant teams and stakeholders
  • Work with event operations teams to ensure optimal physical customer experiences at events
  • Create and analyze holistic customer journey maps to understand and optimize endtoend customer experience
  • Carry out on the ground CX research

Key Requirements:

  • Proficiency in various customer research methods, including surveys, interviews, usability testing, and observational studies to gather valuable insights
  • Strong grasp of usability principles and best practices to evaluate and improve the usability of products or services
  • Knowledge of information architecture principles to ensure that information is organized and structured effectively for user understanding and navigation
  • Familiarity with content design principles to create userfriendly and engaging content that aligns with customer needs and goals
  • Ability to analyze and interpret data, including customer feedback, behavioral data, analytics and performance metrics, to identify trends and opportunities for improvement
  • Commitment to a usercentered design approach, focusing on meeting user needs and improving the customer experience
  • Familiarity with tools such as survey platforms, usabilityt testing software, data analysis tools, and design software
  • Basic project management skills to coordinate research efforts, set priorities, and meet project deadlines
  • Excellent written and verbal communication skills to convey insights and recommendations to crossfunctional teams and stakeholders
  • A keen eye for detail to identify areas of improvement in the customer experience

Key Qualifications:

  • Bachelor's degree in relevant field such as Human-Computer Interaction, Psychology, Marketing, Business or a related discipline
  • Relevant work experience in CX analysis, UX research, usability testing or a related field
  • Relevant certifications, such as NN/g, CCXP, or usability certifications are advantageous
  • Fluent in spoken and written English and Arabic

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