IT Service Manager

2 weeks ago


المملكة العربية السعودية, Saudi Arabia Evolvice GmbH Full time

Location:
Saudi Arabia / Saudi Arabia

  • Employment Type: Full Time
  • Job ID: 33737
Evolvice is a German nearshore service provider with branches in Egypt, Ukraine, Portugal and KSA.

Founded in 2012, Evolvice has a strong technical background and business domain knowledge, combining software engineering and Agile methodology, leading its' clients' path to digital transformation.

Headquartered in the heart of the automobile industry, Stuttgart (Germany), our expertise stretches from automotive, healthcare, travel, financial, governmental, and insurance to manufacturing industries.


Our team is over 50 people including web (C#/.NET, Java, JS) & mobile (iOS/Android/Ionic) developers together with business analysts, project managers, QA, and support staff.

Our corporate culture is characterized by agile processes, autonomous teams without hierarchies, as well as openness and transparency - both internally and with our clients.

Currently, we are searching for Senior PHP Developer to join the big team of professionals. We are looking for an active, responsive, and devoted person

Full technology stack on the project - Laravel, PostgreSQL, RabbitMQ, ReactJS, VueJS, NextJS, WebSocket, Nginx, Docker.

Your Profile:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
  • 5+ years of experience in IT service management, with a proven track record of success in leading teams and delivering highquality services.
  • Strong understanding of IT service management frameworks, such as ITIL (Information Technology Infrastructure Library).
  • Excellent communication skills, with the ability to effectively communicate technical concepts to nontechnical stakeholders.
  • Strong leadership abilities, with a focus on building and motivating highperforming teams.
  • Exceptional problemsolving skills, with the ability to analyze complex issues and develop practical solutions.
  • Highly organized and detailoriented, with the ability to manage multiple priorities and deadlines effectively.
  • ITIL certification is a must.

Your Mission:

  • Lead a team of IT service professionals, including service desk agents, support specialists, and analysts.
  • Develop and implement IT service management strategies and processes to ensure efficient and effective service delivery.
  • Define service level agreements (SLAs), key performance indicators (KPIs), and other metrics to measure and monitor service performance.
  • Monitor and analyze service performance data to identify trends, issues, and areas for improvement.
  • Work closely with clients to understand their IT service needs and requirements, and ensure that services are aligned with their business objectives.
  • Manage escalations and resolve complex service issues in a timely manner.
  • Drive continuous improvement initiatives to enhance service quality, efficiency, and customer satisfaction.
  • Provide leadership, guidance, and coaching to team members to foster a culture of excellence and accountability.
  • Collaborate with other departments and stakeholders to ensure seamless integration of IT services with business processes and systems.
  • Stay abreast of industry trends, best practices, and emerging technologies in IT service management.

We offer:

  • Financial stability, The account is on support.
  • Interesting and challenging projects within professional selfmanaged teams.
  • Friendly team and a comfortable working environment (Maadi office).
  • Flexible schedule (8 —10 AM start) with a possibility to work assigned hours and/or adjust work schedule as requested by the manager.
  • 22 working days paid vacation.
  • Health insurance.
  • Paid sick leave.
  • English and German language classes.
  • Sports and fitness reimbursement.

Why You Should Work With Us:
We work as a self-driven team without complex management structures. Our teams make independent decisions without recommendations from the client. We nurture an open, transparent environment where we all enjoy our work.
  • Service Manager

    2 weeks ago


    المملكة العربية السعودية, Saudi Arabia MAN Energy Solutions Full time

    **What you should know about us**: MAN Energy Solutions enables it customers to achieve sustainable value creation in the transition towards a carbon neutral future. Addressing tomorrow's challenges within the marine, energy and industrial sectors, we improve efficiency and performance at a systematic level. Leading the way in advanced engineering for more...

  • Service Manager

    2 weeks ago


    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    Guide the sales and presales team in any projects pertainingwarranty and operations and maintenance contracts in terms of pricing, selecting and designing the suitable solution. Lead interrelated warranty and services projects, guide and advise the designated teams through the full process starting from presales activities until the successful delivery of...

  • Service Manager

    2 weeks ago


    المملكة العربية السعودية, Saudi Arabia MECS Africa Full time

    To guide, control and lead the service department to achieve the objectives of the Department, in terms of profitability and customer satisfaction. Maximise return on investment while ensuring customer satisfaction.Qualifications and Relevant Certifications At least Diploma in Engineering preferably with a major in Electrical Engineering OEMlevel training...


  • المملكة العربية السعودية, Saudi Arabia JCA Associates Full time

    A services delivery managers duties include the following: ***Establish Delivery Processes**: A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes and procedures is to ensure that each customer gets the same great experience from the initial stage. ***Supervise...


  • المملكة العربية السعودية, Saudi Arabia Fortinet Full time

    **Mission**: Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a **Service Relationship Manager **to be the voice of the customer within Fortinet. **Objective**: The Service Relationship Manager has a solid technical understanding...


  • المملكة العربية السعودية, Saudi Arabia Redfish Solutions Full time

    Leading international consultancy - Mega Project - Great Opportunity A leading construction consultancy with a rich history of delivering high-quality projects across Saudi Arabia is seeking a skilled and experienced Support Services Manager to join their team. This is a remote position, based in Saudi Arabia, where you will oversee and manage the support...

  • Manager-soft Services

    4 weeks ago


    المملكة العربية السعودية, Saudi Arabia El Seif Full time

    POSITION TITLE : JOB DESCRIPTION FOR / Soft Services Manager. JOB FUNCTION : Responsible for Housekeeping and site cleaning operation of a specific project. Ensures quality housekeeping standards, supervises housekeeping work force. PRINCIPAL DUTIES: Trains, schedules, administer & supervise all housekeeping / site cleaning personnel. Ensures quality...

  • Field Service Manager

    2 weeks ago


    المملكة العربية السعودية, Saudi Arabia Elliott Company Full time

    Overview & ResponsibilitiesOperational Responsibilities for Field Service: Full Profit & Loss (P&L) responsibility for EGSSA Field Service. Monitor expenses and establish controls to ensure profitability according to the plan. Develop strategies to advance sales and increase return on investment for the field service operations. Plan and organize methods to...


  • المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23106718 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...


  • المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23106718 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Red Sea Resort, Zone 6 Ummahat Al Sjyakh North, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and...


  • المملكة العربية السعودية, Saudi Arabia Oracle Full time

    Oracle Service Delivery Manager - Riyadh XApplicants are required to read, write, and speak the following languages: English, ArabicPreferred Qualifications**_We are looking for Service delivery manager, a full-time role, expected to embrace both Customer Facing, Administrative and Technical functions. It is expected from him to identify customer issues and...

  • Hard Services Manager

    2 weeks ago


    المملكة العربية السعودية, Saudi Arabia Serco Plc Full time

    Make a difference every dayWe are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services...

  • Hard Services Manager

    2 weeks ago


    المملكة العربية السعودية, Saudi Arabia Serco Plc Full time

    Make a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public...


  • المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    You as a Service Engineering Manager will be part of Hitachi Energy business based in Riyadh, Saudi Arabia. Managing a team of Service Engineers and Service technicians and contributing to the execution of the service strategy and service growth by focusing on delivering timely, high-quality, cost-effective service offerings, solutions, and projects for...


  • المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    Key Responsibilities Manage and control setup and operation of Preventive Maintenance Teams (PMT) and Technical support Teams (TST) Keep the operational units TSTs and PMTs on track and assure their supply with latest project info's, documents, tools, etc. Support the knowledge interface and exchange between the units on the field and the engineering and...


  • المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Luxury Collection Red Sea (NEOM) Sindalah Island, One Marriott Drive, Red Sea (NEOM), Saudi Arabia, Saudi Arabia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for the successful functioning of the department. Major...


  • المملكة العربية السعودية, Saudi Arabia Airbus Full time

    Manage and control setup and operation of Preventive Maintenance Teams (PMT) and Technical support Teams (TST) Keep the operational units TSTs and PMTs on track and assure their supply with latest project info's, documents, tools, etc. Support the knowledge interface and exchange between the units on the field and the engineering and backoffice functions in...


  • المملكة العربية السعودية, Saudi Arabia Enpersoll IT Full time

    We are an organization that values your individuality, experiences, education, and traditions. We work to foster a culture where multiple viewpoints and ideas are generated and valued. If you are looking for a dynamic and rewarding career in the SAP consulting industry, we invite you to join our team. Come, be a part of our team and make a difference in...


  • المملكة العربية السعودية, Saudi Arabia NOKIA Full time

    **Family Description** Sales (SA) covers end-to-end sales to customers and advocates customer intimacy. Comprises selling of products, services and solutions, and building and maintaining relationships with customers and potential customers. Contains management of customers, partners, and accounts while focusing either on a specific target group, specific...


  • المملكة العربية السعودية, Saudi Arabia NOKIA Full time

    Family DescriptionSales (SA) covers end-to-end sales to customers and advocates customer intimacy. Comprises selling of products, services and solutions, and building and maintaining relationships with customers and potential customers. Contains management of customers, partners, and accounts while focusing either on a specific target group, specific...