Cluster Director of Revenue Management Frs Makkah

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia FAIRMONT Full time
Company Description


Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka'aba.

This 76-story hotel, one of the world's tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City.

The hotel authentic hospitality is seen throughout 1618 guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose.

Swissôtel Makkah is Swissotel's first hotel to open in Saudi Arabia. The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today's Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka'aba and the Grand Mosque.

Swissôtel Makkah is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business center.

It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram.

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values.

Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba and the city.

The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting.

Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Swissôtel Al Maqam is Swissôtel's Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today's Arab culture.

As part of the the Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity of the Masjid Al Haraam, overlooking the Holy Ka'aba and the Grand Mosque.

Swissôtel Al Maqam is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre.

It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram.

Job Description:


The Cluster Director of Revenue Management will be reporting to the Managing Director of FRS Makkah Complex and dotted line reporting to the regional corporate RM / Vice President Topline Performance.


Main Responsibilities:

  • Deliver RGI growth YoY and in line with the agreed targets sets through ensuring hotel adoption of optimal business mix (channel and segment).
  • Deliver a distribution health score (Rate Parity) above 80 across all hotels.
  • Improve toplines forecasting accuracies across the hotels better than +/ 5% thresholds.
  • Coordinate with the regional commercial team conducting hotel commercial reviews, action planning and RACI follow ups.
  • Embrace a data driven approach with insights to influence, support and drive performance.
  • Communicating on time risks & opportunities to the commercial teams for action where necessary.
  • Making recommendations to marketing, digital, distribution and sales teams for shifting demanddriving actions to match need periods / areas.
  • Provide market insights and recommendations to the Managing Director, hotel, and corporate stakeholders.
  • Review and analyse competitor information daily, weekly, monthly, yearly.
  • Review the effectiveness of the pricing optimization at hotel level through definition and management of all rates, rate levels, stay restrictions and other RM tactics, which are congruent with demand factors, and which are managed through all distribution channels.
  • Ensure all related systems are configured correctly, validated, and working to full capacity.
  • Attend owner meetings where necessary to outline the revenue strategies and foster alignment.
  • Actively participate in the development and needed preparations of the annual hotel commercial plans & budgets
  • Maximize automations using RM & BI systems such as rate shopping tools, RM Pricing Optimization systems, Data visualization tools, etc.
  • Roll out Upselling and Restaurant Revenue Management programs across appropriate hotels and maximize incremental revenue opportunities.
  • Support on Driving dynamic pricing vs static contracting.
  • Support development needs, and succession planning of the hotel revenue teams.
  • Produce and analyze current and historical demand including lost business turndown, rooms on the books, competitive sets, and market trends to aid in more accurate forecasting.
  • Work closely with the hotel commercial team (Sales & Marketing) to determine effective and engaging rate offers to the right custo

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