Director of Customer Service

1 week ago


Jeddah, Makkah Province, Saudi Arabia Culture Group Full time

Responsibilities:


• Design the CS strategy compliant with NWC guidelines and policies


• Supervise directly the central back office including Billing, Revenue & collection, CS

Performance, CS Channels and Data and Reporting at Cluster level.


• Coordinate with CS Departments at the 3 CBUs (Jeddah, Makkah and Taif)


• Improve the customer engagement and communication subjects.


• Review customer handling process, propose for enhancement, and conduct the relevant

business process re-engineering.


• Implement revenue enhancement initiatives to achieve target.


• Create action plan to reduce commercial losses and metering losses, assist in quantification

of apparent losses and unbilled authorized consumption.

Qualification:

It is required that the candidate has a Master s degree in Business administration, marketing or

equivalent


#J-18808-Ljbffr

  • Jeddah, Makkah Province, Saudi Arabia Deep Vision Full time

    إسم الجهة:Deep Visionمسمى الوظيفة الشاغرة:Customer service officerمجال العمل:- الإدارة - إدارة عامة وإدارة أعمال - عرض كل الوظائف في هذا التصنيف ]مكان الوظيفة:- جدة - منطقة مكةتاريخ الإضافة: 16/11/2023المهام والوصف...

  • Customer Service

    1 week ago


    Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers' questions about products and services, and processing payments or returns.نوع الوظيفة: دوام...

  • Customer Services

    1 week ago


    Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    Job Summary:Responsibilities and Tasks: Manage large amounts of inbound and outbound calls in a timely manner. Follow communication "scripts" when handling different topics. Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable...


  • Jeddah, Makkah Province, Saudi Arabia SolexPlus Full time

    Job Description and Responsibilities:- Inbound Customer Support: Handle incoming calls from customers professionally and courteously. Assist customers with product or servicerelated inquiries, concerns, and issues. Provide accurate information and solutions to resolve customer problems.- Problem Resolution: Identify and analyze customer issues, ensuring...


  • Jeddah, Makkah Province, Saudi Arabia Fosroc Full time

    Vacancy:Job title Customer Service Representative Fleet OfficerDepartment Customer ServicesClose date 14th Mar 2024Location Jeddah***Job description:Job description To deal with distribution of stock replenish orders generated to supply for the related branches & regions+ direct deliveries for the customers of cash & credit sales Coordination & communication...


  • Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    Job Description: Manage large amounts of incoming phone calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales...


  • Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    Johnson & Johnson Medical Devices is recruiting for a Customer Service Associate to be in Saudi Arabia Jeddah. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people....


  • Jeddah, Makkah Province, Saudi Arabia شركة حمد محمد الرقيب وأولاده التجارية Full time

    Communication Skills: Ability to communicate tactfully and effectively with customers, whether via phone, email, live chat, or social media.Patience and Problem Solving: The ability to deal with customers who may be in stressful situations, and solve their problems effectively and calmly.Product or Service Knowledge: Good understanding of the products or...


  • Jeddah, Makkah Province, Saudi Arabia SUEZ Full time

    Contract typeRegular / PermanentWHO WE AREwe have been acting in support of our clients and partners to deliver essential services that protect and improve the quality of life wherever we operate.United by a passion for our work as well as our inclusive culture and team spirit, we innovate to conserve water and create value from wastes, in the form of...


  • Jeddah, Makkah Province, Saudi Arabia HILTI Full time

    WHAT IS THE ROLE? Information on delivery conditions and prices Stock status information Professional sales via telephone Active sales promotion: cooperation with our other sales channels Realization of orders (incl. picking up of machines for service, supply and depreciation of goods for consumption from Van Stock) Check of uncovered orders Issuing copies/...


  • Jeddah, Makkah Province, Saudi Arabia Sizal Group Full time

    Job Summary:The Customer Service Representative will be the liaison between our company andResponsibilities: Manage large amounts of inbound and outbound calls in a timely manner. Follow communication "scripts" when handling different topics. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Seize...


  • Jeddah, Makkah Province, Saudi Arabia Johnson & Johnson Full time

    Johnson & Johnson Medical Devices is recruiting for a Customer Service Associate to be in Saudi Arabia Jeddah.Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people....


  • Jeddah, Makkah Province, Saudi Arabia Gboard Full time

    Primary Responsibility and Accountability Coordinates with team members on daily basis to follow up on ongoing tasks and ensure the closure of cases after followups with the concerned departments and customers. Ensure all customer inquiries are rightfully attended on time and in the best way possible. Traces all ongoing complaints by the procedures making...

  • Sales Director

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    About Our Client:Job Summary:The Director of Sales manages and oversees key sales functions, such as, the customer support team, the sales management team, the key account management team, and the sales support team. The Director of Sales ensures that all these departments work effectively and harmoniously to ensure the sales force productivity level stays...


  • Jeddah, Makkah Province, Saudi Arabia Otis Full time

    Date Posted:Country:Saudi ArabiaLocation:Otis Elevator Company Saudi Arabia Ltd, 11th Floor, Tower B, Zahran Business Center, Prince Sultan Street, Salamah District, Jeddah, Saudi Arabia Attends phone calls (both call backs and main reception) received by the call centre and captures client concerns as per the defined process. Collects necessary information...


  • Jeddah, Makkah Province, Saudi Arabia Acino International AG Full time

    Saudi Arabia, Middle East, Turkey, and AfricaAcino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region and Latin America, and operate in some of the most dynamic countries of the world. We value courage, commitment, trust and empathy...


  • Jeddah, Makkah Province, Saudi Arabia Dr. Sulaiman AL Habib Medical Group Full time

    Degree in business administration or related field.Excellent communication skills.Ability to solve problems and meet customer needs.Ability to deal with difficult situations effectively.Knowledge of methods to improve customer services.Commitment to providing outstanding customer service and enhancing customer satisfaction.


  • Jeddah, Makkah Province, Saudi Arabia Johnson & Johnson Full time

    Johnson & Johnson Medical Devices is recruiting for a Customer Service Key Account Representative to be in Saudi Arabia, Jeddah.Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and...


  • Jeddah, Makkah Province, Saudi Arabia Mackenzie Jones Full time

    The Company:The Company:Our client, is looking for a competitive Technical Services Director to manage and run the ground facilities management services our client provides within the aviation industry.The Role:ndustry.Responsibilities: Ensure strategic alignment of the Technical Services Department strategy and plans in shaping and implementing the...


  • Jeddah, Makkah Province, Saudi Arabia SISA Full time

    Please read....If you are NOT A Resident, DO NOT applyIf you DO NOT have a car, DO NOT applyThis is a Part-Time job. We do not provide VISA_________________________________________________Please read the Job Description Carefully before applyingWe are an international market research consultancy operating across the Middle East, currently looking for...