Support - Service Desk

2 weeks ago


Jeddah, Makkah Province, Saudi Arabia DP World Full time
Receive user complaints and understand the details of the complaint

  • Ensure Security of IT hardware, Network, and computer systems are maintained.
  • Monitor and manage the threats from viruses and spam, update the client workstations with the latest antivirus definitions
  • Manage and monitor the online data backup systems and validate the data with routine restore procedure
  • Install and configure client PC, printers, and print server devices
  • Upgrade the user's PC software licenses and hardware
  • Conduct regular checkups and inspections for maintenance of the servers, PCs, and printers
  • Attend user queries by phone
  • Conduct diagnostic checks and analyze the extent of problems
  • Help the users to solve specific problems with the computer software or hardware (First Level User Support)
  • Visit the user site to understand the problem
  • Coordinate with the IT Lead and Senior Analysts in case the problem cannot be immediately resolved.
  • Notify users about any upcoming enhancements
  • Monitor the Operating System running on the servers
  • Manage restarting and maintenance of the servers
  • Manage network configuration and documentation

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