Senior Service Engineer

2 weeks ago

Dhahran, Eastern Province, Saudi Arabia Yokogawa Full time
Not just a job, but a career


Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.


Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc.

We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet.

In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose

To manage customer support as per customer requirements.

Key Responsibilities & Accountabilities

  • Provides overall onsite leadership for the successful installation, checkout, and startup of system projects and/or the resolution of system performance problems.
  • May perform preventative and remedial maintenance on nonInvensys instruments, and/or systems.
  • Provides leadership in the staging FAT portions of the project as assigned by manager.
  • Understands in detail Invensys contractual responsibilities as detailed in the Engineering Transfer Report.
  • Responsible for the technical and commercial success of the Field Service responsibilities on systems projects.
  • Meets with customers to detail startup and/or problem resolution plans before onsite work is begun, during the onsite work, and after work has been completed.
  • Directs the activities of other onsite Invensys personnel in the resolution of system problems and/or the startup and commissioning efforts.
  • Submits weekly reports to Service and/or Engineering management regarding startup efforts, punch list items, assistance required from management and/or the resolution of system level problems.
  • Provides a high order of troubleshooting and consultation support to field personnel on complex systems problems within his or her field of specialization.
  • As required provides expert technical support in the areas of: DOS, Venix/Unix or Invensys specified Operation System,
  • Assists customers in modifying control systems to resolve process operation problems.
  • Provides onthejob training in the field of his or her expertise to Invensys Field Service personnel.
  • Assists in the selling of Commissioning Services and Service Contracts to customers.
  • Provides Sales Representatives with client information regarding the sale of future Invensys solutions.
  • Submits WTL, FSR, and TEV on a weekly basis. All written paperwork must agree with call closeouts given to the dispatcher
Qualification and Experience

  • A Degree in Engineering Field.
  • Minimum 8 years experience in the Maintenance/Startup of Control System.
Competencies

Essential

  • Have the spirit working with others, and building team works.
  • Control system and maintenance concepts.
  • Good understanding of basic Instrumentation

Skills:

Essential

  • Knowledge of IT basics and Microsoft Applications.
  • Maintenance and safety standards.
  • Any control system knowledge.
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture.

We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status.

We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances.

Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa

about our Employee Referral process

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