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Ecommerce Operations Manager

3 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia webook Full time
Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

KEY RESPONSIBILITIES

  • Maintenance and execution of Ecommerce activities
  • Manage day to day operations of the online store, including daily order fulfillment
  • Account management of all sales channel partners and vendors
  • Manage workflows of new product setup and listing (strong grammar and writing skills in both Arabic and English required)
  • Management of customer service for all sales channels
  • Set up initiatives to deliver engaging customer experiences that drive conversions and retention
  • Gather data from various sources (site analytics, customer research, competitor research) and convert these into insights, opportunities, and road map enhancements
  • Lead product forecasting to supply the site with accurate units to meet customer demand
  • Manage accuracy of stock delivery on all new product launches
  • Collate all information and update monthly Management reports
  • Conduct ad hoc reporting on business, stock, and customer service metrics

MINIMUM REQUIRED SKILLS AND EXPERIENCE

  • Minimum 3 years of experience within an Ecommerce operations role
  • Experience handling Ecommerce platforms, online sales, and website content management
  • Excellent communication and organizational skills in addition to project management experience
  • Financial acumen ability to reconcile accounts receivables with payments received from sales partners
  • Ability to manage tasks simultaneously
  • Experience working on Google and web analytics
  • Experience evaluating and executing SEO strategies

ADDITIONAL PREFERENCES

  • Experience with drop shipping business
  • Knowledge of A/B Testing and Conversion Optimization
  • Experience creating and managing paid digital advertising campaigns (Google Adwords and Social Media)