Head of Freight Forwarding

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia DP World Full time

Responsibilities:

  • Managing day to day all aspects of Freight Forwarding Operations, being responsible for efficient and secure execution of all Freight Forwarding related services, shipments, and activities
  • Building up a solid independent operating Freight Forwarding team with highly qualified and motivated staff, providing high end Freight Forwarding logistics services to DP World Logistics clients.
  • Being the manager and key person responsible for entire Freight Forwarding Business Unit's Port & Logistics and optimization of Freight Forwarding EBITDA and PAT levels in conjunction with the DP World finance department
  • Managing and responsible for a sizable freight forwarding operational team, taking care of manpower planning, team building, team motivation and a highly efficient and efficient freight forwarding operating department
  • Liaise with DP World Logistics Finance Department ensuring prompt and timely payments to all stake holders and vendors within the Freight Forwarding Logistics Eco-System, like shipping lines, trucking companies, airlines and ocean carriers
  • Responsible for freight contract pricing negotiations with key vendors within the Freight Forwarding Eco-System like; Shipping Lines, Trucking Companies, Airlines, Couriers and Freight Forwarding Agents within World Cargo Alliance network and DP World logistics offices
  • Arrange and Maintain membership of key Freight Forwarding associations and networks and represent DP World Logistics and DP World in events and annual conferences
  • Reviewing customer business execution levels on a regular basis optimizing Freight Forwarding services to DP World Logistics clients and matching challenging and relevant Freight Forwarding KPI's
  • To develop long term plans and define strategies for enhancing the Freight Forwarding business in Jebel Ali in line with DP World's strategic plans and business objectives
  • To establish professional relationship with key customers, promoting the Freight Forwarding business and any of other activities within the DP World Logistics Services portfolio
  • To identify areas within Freight Forwarding Operations for operational improvements in relation to greater productivity and cost efficiencies
  • To develop and monitor Manpower Plan, Manpower Budget and setting objectives and KPI targets for the Freight Forwarding Department
  • Ensure that all Freight Forwarding Staff follows DPWL Standard Operating Procedures set for the FF department
  • Perform periodical scheduled performance reviews with Freight Forwarding staff and identify and develop the department's technology and training requirements
  • Liaise with other DP World Logistics Business Divisions arranging and coordinating efficient and smooth Delivery, Shifting, Trucking and Shipping Services to their premises
  • Business Development Brings in profitable business from new customers
  • Participates in RFP's and submits pricing proposals to General Manager FFW and GM Logistics
  • Leads & oversees day to day operations of the department
  • Works with General Manager to grow the business in line with business strategy
  • Guarantees the qualitative aspect of operations (quality of service)
  • Develops and updates operating procedures for the team
  • Ensures the achievement of the department's economic objectives (budget)
  • Innovates in its field and manages the corresponding projects
  • Manages people (daily management, Annual evaluation, Bonus, promotions,) in conjunction with HR & General Manager
  • Evolves its department according to needs (development and conjuncture)
  • Ensures communication within the department (daily meetings of service)
  • Enforces the internal regulations and the various company agreements
  • Formulate commercial offers. Leads & participates in commercial visits
  • Builds strong customer relationships
  • Explores business opportunities with current & new customers
  • Promote and demonstrate positive behaviours in harmony with DP World's Principals.
  • Accountable for leading, mentoring and team engagement.
  • Providing direction, promoting collaboration and ensuring the team are enabled to achieve goals and objectives of the business
  • Measure and monitor performance against critical criteria, policy and guidelines established by DP World
  • Ensure compliance to DP World, Environment, Health, Safety, Security & IT policies and procedures.
  • Understand and adhere to DP World's Code of Conduct and Ethics policies
  • Ensure adherence to DP World standards and policies.
  • Ensure data security is maintained to protect the privacy and interest of clients and key stakeholders.
  • Manage team of professionals and disseminating knowledge through continuous learning and development.

Qualifications:

  • Masters / Bachelor's Degree in Logistics, freight forwarding, International Business, or related field
  • 7+ years of proven experience within similar role
  • Proficiency in Microsoft Office Suite

Competencies:

  • Analysis and Problemsolving
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