Customer Success Specialist

1 week ago


Jeddah, Makkah Province, Saudi Arabia Imdad Full time
Preparing customer visits by collecting data from all the concerned departments and sharing it with supervisor/manager before the visit.

  • Visiting customers to collect information about their performance to identify customer's status.
  • Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries to ensure highlevel satisfaction and determining future requirements.
  • Promoting Imdad consumables, Estore and Imdad patient's websites according to the KPIs.
  • Studying and analyzing customer's details after updating their contacts and competitor's data to define the improvement criteria.
  • Reporting and reviewing weekly reports in regards to customer visits, customer feedback, Customer information and KPI reports to CSD Supervisor/ CSD Manager.

Requirements:

Minimum Qualifications:

  • Bachelor degree in Business administration or any other related field.
  • 15 years of experience in the Client Support / Customer Service field.
  • Saudi National.
  • KSA Driving License + car.
  • Proficient in Microsoft Word, Excel, Outlook and PowerPoint.
  • Bilingual (Arabic, and English) is a must.
  • Strong verbal & written communication skills.
  • Effective time management, organization and multitasking skills.
  • Excellent interpersonal skills.
  • Problemsolving skills.
  • Team player with ability to perform well under pressure.


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