Operations Training Specialist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Calo Inc Full time

About Calo
Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.

Launched in Bahrain in 2019, we have since expanded to 5 countries in the region, delivered millions of meals to our customers, and launched our very own Grab & Go Cafe concepts.

We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.

Role Overview
We're looking for an Operations Training Specialist to oversee the organizational training strategy for our operations team and assess its impact. You'll identify training and developmental needs to drive training initiatives that build loyalty to the company while working across departments to get the team up to speed in their specific vertical. The ideal candidate will enhance the team's skills, performance, productivity, and quality of work.

Main Responsibilities

1- Planning and Coordinating:

  • Map out, develop, and schedule training plans with the Training Manager and relevant stakeholders
  • Develop a training calendar with the Training Manager and select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes)
  • Coordinate with trainers, subject matter experts, and other stakeholders to ensure availability and alignment with training objectives

2- Participant Management:

  • Communicate with participants regarding training schedules, requirements, and any pre-training materials
  • Address participant inquiries and concerns, providing necessary information and support
  • Conduct or assist in train-the-trainer sessions with the help of trainers

3- Administrative Tasks:

  • Design and prepare training materials like training curriculums, SOPs, training visuals such as presentations, etc
  • Maintain accurate records of training activities, participant attendance, and evaluation results
  • Prepare training-related documentation, such as training agendas, handouts, and certificates
  • Handle post-training tasks, such as compiling feedback from participants and trainers

4- Communication:

  • Collaborate with the Training Manager, Operations Team, and cross-functional teams on SOPs that need to be documented
  • Serve as a liaison between trainers, trainees, and other stakeholders
  • Communicate training objectives and expectations, and update all relevant parties
  • Coordinate with the Training Manager, or other stakeholders to ensure alignment with organizational goals and training needs

5- Evaluation and Reporting:

  • Collect feedback each session from trainees and trainers to evaluate training effectiveness (post-survey evaluation)
  • Analyze training data and prepare reports on key metrics such as participant satisfaction, learning outcomes, and training impact on employee's skills and KPIs (Key Performance Indicator)
  • Make recommendations for improvements based on evaluation results

6- Monitoring and Tracking:

  • Monitor the quality of training delivery and materials, identifying areas for improvement and implementing corrective actions as needed
  • Assist the Training Manager in updating the training curriculum and training records
  • Regularly ensuring that all operational-related SOPs are updated and scheduling document audits if needed
  • Stay up-to-date on new training methods and techniques

Ideal Candidate

Qualifications

  • A minimum of 1 year of experience as a Training Specialist or any similar position in the food & beverage industry
  • Exceptional communication and writing skills in English

Knowledge & Competency

  • Ability to multitask and work under pressure with tight deadlines
  • Strong organizational skills
  • Familiar with Google Docs, Sheets, and Slides
  • Experience with training apps and other training platforms is a major plus

Personality

  • Strong communicator
  • Result oriented and driven
  • Ability to work both independently and in a team
  • Eager to learn
  • Friendly and pleasant personality that is able to lead with empathy and patience

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