Field Sales Specialist

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia DHL Full time

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories.

DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean and road freight specialist.

We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.


Connecting People. Improving Lives.
Currently, we are seeking for

Key Responsibilities:

Customer Support

  • Administer field sales plans and processes, including providing input for sales forecasting, budgeting, etc.
  • Deliver sales objectives and revenue growth for a defined geographic region, product line or market segment
  • Secure new business and build on existing core business through repeat orders
  • Respond to inquiries, resolve problems, promote and sell products/ services
  • Identify and contact prospective customers and build relationships to generate future sales and repeat business
  • Check and understand type and size of customer requirements, and suggest products/ service/ alternative products/ services
  • Develop and deliver sales bids, presentations, proposals and conduct product demonstrations to customers
  • Follow up prospects, develop terms of sale and close business by connecting a customer need with a DHL solution
  • Introduce products and promotions to customers and deploy marketing campaigns as appropriate
  • Build rapport and trust with customers by being informed about their business and market
  • Coordinate with internal teams such as sales, marketing, operations and service management for enhancing sales and customer retention
  • Support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer
  • Identify problems that may not be clear in own area of authority and modify work methods accordingly
  • Convince external parties such as skeptical customers, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory

Stakeholders

  • Connect with and influence other specialist departments and 3rd parties e.g. external service providers
  • May convince others to accept new concepts, practices, and approaches
  • Build strong, trusting crossfunctional relationships with DPDHL managers
  • Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
  • Provide technical guidance to line managers and employees

Management Responsibility

  • Individual contributor who may manage two or fewer employees
  • May direct the work of other lower level professionals or manage processes and programs
  • Coach and review the work of lower level professionals

Job Skills:

New Business Development, Account Management, Selling, Cross-Selling, Persuasion, Customer Value Proposition, Value Added Services, Product Lines, Product Demonstration, Sales Proposals, Contract Negotiation, CRM, Customer Acquisition, Entrepreneurship, Salesforce, Budgets, Sales Forecasting, Sales Targets, Drivers License, DPDHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation

Qualifications & Key Requirements:

Education Level

  • Bachelor's Degree or equivalent experience/qualification

Experience Level

  • More than 4 years

We offer:

  • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
  • Flexible working hours with the possibility of occasionally working from home upon agreement
  • Possible further career development
  • Competitive salary

Why join DHL Global Forwarding?
Our

TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry,

when people think of forwarding; we want them to think DGF because we have:

  • The
    largest global network with more than ~30,000 passionate employees
  • The
    most efficient processes and
    fastest response times:
  • The
    best solutions and
    best customer service

Our Vision:
The Logistics Company for the World.

Our Mission:
Excellence. Simply Delivered.

Our Purpose:
Connecting People, improving lives.

Our Values:
Respect & Results

Our Goals:
Employer, Provider, and Investment of Choice, Living Responsibility

  • DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national or

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