Contact Center Team Leader

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full time

Job Description:

The Contact Centre Team Lead holds first line supervisory responsibility for a team of Contact Centre Agents handling in-bound and out-bound activity, primarily initial contact with customers

Skills:

Knowledge

  • Bachelors' degree in social sciences, social services, sociology, human development, family studies or other relevant fields
  • Strong MS office knowledge
  • Bilingual fluency in English and Arabic

Skills:

  • Strong supervisory skills
  • Excellent relationship building skills
  • Excellent active listening skills
  • Strong communication skills
  • Ability to collect and convey information clearly
  • Strong customer service skills
  • Resilience and adaptability
  • Ability to work independently
  • Problem solving and negotiation skills
  • Attention to detail
  • Accuracy of data input
  • Reliable with a high level of integrity and a strong ethical approach
  • Displays compassion
  • Is passionate about serving the community
  • Experience
  • Previous first line supervisory experience is essential
  • Customer services experience is required
  • Experience
working within a contact centre supervising a team of agents

......

This job has been sourced from an external job board.
  • Contact Center Agent

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full time

    We are currently seeking a highly motivated and customer-focused CONTACT CENTER AGENT to join our team. As a Contact Center Agent, you will play a critical role in ensuring customer satisfaction and maintaining the company's professional image. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Huawei Full time

    Develop and execute a comprehensive sales strategy for contact center solutions in the Saudi market.Lead, motivate, and coach a team of sales representatives to achieve and exceed individual and team sales targets.Identify and qualify new business opportunities through market research, networking, and lead generation.Prepare and deliver compelling sales...


  • Riyadh, Ar Riyāḑ, Saudi Arabia webook Full time

    Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average.Were looking for a Contact Center Agent.Key Responsibilities: Handle contact center departments inbound and outbound calls including Sales and telemarketing...


  • Riyadh, Ar Riyāḑ, Saudi Arabia webook Full time

    Riyadh, Riyadh Province, Saudi Arabia Supertech-Call Center About the job Contact Center Agent "Saudi National"Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average.If yes, then this is the job you're looking...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Asterix Communications Full time

    Job Purpose Jobholders at this level carry out specific tasks independently but are subject to close supervision. They contribute to the completion of required simple operational tasks by monitoring customer interactions via different channels and platforms and providing feedback on observations. They research, collect and analyze information, draft reports...

  • Contact Center Agent

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Maximus Gulf Full time

    Job Description The social beneficiaries program provides a unique opportunity to help the Kingdom of Saudi Arabia achieve change in the way its vulnerable citizens are supported by the Government. The review of the social beneficiary framework in KSA is a key pillar of The Vision 2030, the Kingdom's nation-wide reform agenda. The Contact Centre Agent...

  • Security Team Leader

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Giza Systems KSA Full time

    Manage and deliver the operation, upgrade, and configuration of network security architectures. Provide remote and on-site support to our customers inside/outside KSA. Manage and monitor large computer networks for problems from a central location through communicating with site technicians and tracking problems until resolution. Investigate and identify the...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Hub Recruitment LTD Full time

    We are looking for a Talented Sales team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing, and motivating the sales team on a daily basis to reach high targets.As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be...

  • Team leader

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Bureau Veritas France Full time

    Career Opportunities: Team leader - BOO We are a world leader in Testing, Inspection and Certification (TIC) , delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility. Purpose of Position Will be dealing with Hotels, Hospitals, Amusement Parks, Airports , Shopping...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time

    About Johnson & JohnsonJohnson & Johnson Medical is recruiting a Customer Service Team LeaderLocation: Riyadh, Kindgdom of Saudi ArabiaJob PurposeTo lead, motivate and monitor the team to ensure optimum performance. To lead the Customer Services team towards ensuring all KPI's for Customer Service met/exceeded. Areas include managing customer relationships,...

  • Team Leader

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Rentokil Initial Full time

    Lead, mentor, and manage a team of technicians and professionals. Provide guidance and support to team members in their day-to-day tasks and project assignments. Oversee the planning, scheduling, and execution of technical projects. Ensure that projects are completed on time, within budget, and meet quality standards.Manage team resources, including...

  • Team Leader

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Blend Tech Full time

    مطلوب موظفين للعمل في أحد الشركات التي تعمل في مجال تقنية المعلومات بالرياض بمسمى Team Leader حسب المتطلبات التالية:- خبرة في مجال تطبيقات التوصيل 3 سنوات.- الإلمام التام في الحاسب الألي.- علاقات واسعة مع...

  • Team Leader

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Smart Resourcing International (SRI) Full time

    Reputed Client of Smart Resourcing InternationalRiyadh, Saudi ArabiaOne of our reputed clients in Saudi Arabia (Coffee Outlet)TEAM LEADER (SENIOR BARISTA):Check all deliveries and stores accordingly.Check all quality and quantity/weight of raw materials received, and that they adhere to brand standards. Store raw material in correct manner/conditions to...

  • Team Leader

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Rotana Hotels Full time

    We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Team Leader - Guest Services you are responsible to provide professional and customer focused service to our guests, ensuring...

  • Ict Team Leader

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia ABANA Enterprises Group Co. Full time

    ABANA Enterprises Group Co. is looking for an experienced and motivated ICT Team Leader to join our team in the banking industry. As an ICT Team Leader, you will be responsible for leading a team of IT professionals in planning, implementing, and maintaining the organization's information and communication technology infrastructure. You will work closely...

  • Team Leader

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia ALMARAI Full time

    To maintain an effective QA service, ensuring company quality standards are maintained by involving day to day issues in the plant. Will be the first point of contact for CIT issues in the plant in absence of Team Manager. Only applicants that match the following:experience will be considered Graduate in Food Technology Working knowledge and undertaking of...

  • Team Leader

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Gulf Business Solutions Full time

    Company DescriptionGBS (Gulf Business Solutions) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Prestigious Dental Center in Riyadh Full time

    Position Summary:Front line presentation of Clinic's Image; this includes answering inquiries and obtaining information froM/For, customers, visitors, and other interested parties. Provides information regarding activities conducted at the clinics; location of operations, offices, and employees within clinics. Also handles patient's appointments with all...

  • Warehouse Team Leader

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Beckman Coulter Diagnostics Full time

    The Warehouse Team Leader should lead day to day activities of operations on the floor. He/she will be responsible to conduct the highest standard of safety of the workers/drivers and the products.He/She will be evaluated based on productivity, Damages/descripancies and NC count as a main KPI's to achieve it's targets.MajorResponsibilities: Support Operation...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Mirus Wales Full time

    Data Center Operations Cluster Leader KSA (Saudi National), DCC Communities Riyadh, SAU Who we are AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative...