Ot Key Accounts Supervisor

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia PepsiCo Full time

Overview:

PepsiCo's strength is its people. Winning together is all about respect for one another's unusual traits, backgrounds, perspectives and experiences. Our teams reflect the diversity of our customers and our communities, breaking down barriers and winning awards.

Around the world, we're working hard to give people the tastes they crave and the nutrition they need. We dream globally and act locally, constantly innovating to sustain our planet, our people, our communities and our business practices. As a global food and beverage company with brands that stand for quality and are respected household names such as Quaker Oats, Tropicana, Gatorade, Lay's and Pepsi-Cola, we are committed to Performance with Purpose; pushing to be best and fully committed to the people we share the planet with.

Are you ready to explore PepsiCo and be part of this iconic multinational? Seize the day for real life on the job Learning? Enjoy some flexibility that will ensure you are balancing your personal and professional life?

Our employees are at the heart of PepsiCo. Through the Company's dedication to Talent Sustainability, we continue to support the development of employees. A possibility, our employment brand, reinforces our dedication to our people; enabling them to reach new heights in their careers and becoming truly world-class talents. PepsiCo is universally recognized as one of the best companies in the world for leadership development.

As part of the KSA sales team the primary role of this position is to maximize sales volume, minimize stales, achievement of distribution targets, implementation of agreed merchandising standards, collection of accounts receivable and maintaining high levels of customer service. The supervisor will be required to attend training courses designed to improve levels of professionalism and customer service. The supervisor is required to complete a daily debriefing with his pre-sellers.

Responsibilities:

  • Agree with the DSM volume & stales targets for the customers served by the presellers and communicate to all sales staff.
  • Conduct daily debriefing sessions with all presellers. These meetings must include a review of all key measures included in the KPI report. As a result of these meetings all presellers will be supplied with an action plan to improve performance.
  • Meet with the merchandisers serving the outlets managed by the supervisor on a weekly basis.
  • These meetings will ensure all of the merchandising team are fully briefed regarding instore merchandising arrangements including details of any promotional activity that is planned. The supervisor will also be required to review merchandising arrangements on an ongoing basis to achieve the optimum use of the merchandising team.
  • The supervisor will prepare journey plans for all presellers under his control & confirm customer service frequency with the presellers. The call frequencies as well as the journey plan are key to maintaining the levels of customer satisfaction demanded by the company. The actual customers visited on a daily basis will be reviewed with the presellers during the daily debriefing sessions.
  • Planning of all holidays and relief cover to ensure continuity of agreed customer service standards.
  • The supervisor and the Finance Dept. will ensure all outstanding monies are accounted for prior to the preseller departing on vacation.
  • Provide on the job training by accompanying presellers on their journey plans. The supervisor will accompany presellers four days each week. The supervisor is responsible for the planning of his trade visits with the presellers on a period basis using the attached planning form and supplying his manager with a copy the week prior to the start of the period. During these sessions with the salesman the supervisor will be able to measure the standards being achieved and at the same time develop his relationship with his customers.
  • Attend a monthly team briefing session with the DSM. This meeting will require the supervisor to present a summary of his team's performance vs. plan & the actions agreed for the following month. The supervisor will brief his team within seven days of the DSM meeting.
  • The following Key Performance Indicators (KPI's) will be used to measure a supervisor's performance. Failure to deliver consistently the results required will lead to disciplinary action.
  • Sales volumes vs plan.
  • Achievement of agreed customer service.
  • Stales vs target.
  • Customer accounts receivable within agreed terms.
  • Maintain agreed merchandising plans in all outlets.
  • Achievement of monthly activity to plan

Qualifications:

  • Commercial awareness strong knowledge of what's important/needed by Sales to develop Selling tools and stories and delivering Gold standard execution.
  • Strong verbal and written communication as well as facilitation skills
  • Confidence to lead and direct discussion across all levels. Ability to

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